WM - Rio Rancho Landfill NM 87144

G

George Martinez

Waste management is the only choice in our area. Knowing that they have a monopoly on our trash services means that they do not have to provide good customer service. I had to go to the landfill on Saturday November 8th and I was charged even though I have a free, once a month, drop off. The WM site was down and I could not get into the app. I was told since there was no way I could prove that I was a customer they would have to charge me. I also do paperless so I didn't have a paper copy of my invoice. I will NEVER recommend your services but I guess that does not really matter since there is no municipal solid waste removal services in my city. So what is even the purpose of this survey? Honestly, why do you even care about having good customer service when there are no alternatives? You push people to the app and to auto payments and to paperless billing and what happens when I have to reference those but the services are down: you say sorry but give us more money. Also, the reason that I gave it 2 stars instead of a deserved 1 is that a lot of businesses write off 1 star reviews so two star reviews draw more attention.

B

Bianca Gier

I recently moved into my new home in Rio Rancho, and as expected, I have a significant number of boxes from home deliveries. Most of these boxes are too large to fit into the recycling bin, so I flattened and neatly stacked them at the curb for pickup.<br><br>However, during today’s scheduled recycling collection, the truck passed by my block—including my home—without collecting the boxes. Only the green bin was emptied. As a paying customer, I expect recycling services to be carried out as intended. In my previous residence in Texas, this was never an issue, and I anticipated the same or better service here in New Mexico, which strongly promotes green initiatives.

C

Christine Urioste

Everything is good with Waste Mangement, except when they miss a pick up and you try to get results online.they say they picked up even if they didn't. You have to speak to a real person to get it resolved. That's the only problem I've had with them.