Monro Auto Service and Tire Centers NY 12205

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Ryan Harrop

Justin and the team at Monro are amazing! Being new to the area, I was nervous about finding a place I could trust, but there is no doubt, these folks go above and beyond. Came in today with a flat tire and they fixed me up within an hour. Kind people, incredible service!

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Kendra Gravely

I needed my window wipers switch replaced badly! I went here and Justin was so sweet and attentive! I definitely paid more then what I was planning but it was dangerous to delay getting them done.. Justin was communicating with me through the process. Highly recommend! Good customer service

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Kyle Phillips

Brought my truck in for a simple sensor swap. I had a cooling fan that wouldn’t turn off. Should have been a one day job. Two days max if they didn’t have the part. They strung me along for two weeks. It turns out one of the sensors threads into the engine block on my truck. They broke the engine block during repair. Damage was catastrophic and I needed a whole engine replacement. It would have been nice if they were transparent about that with me, but I had to bring my truck to An independent master technician to figure that out, and then back to the dealership where it was ultimately repaired on their insurance companies time. They turned $1000 sensor swap into a $17,000 engine replacement. And get this, once my new engine was installed, the dealership took my truck for a test drive. The PCV valve blew. Monroe Must have realized it was broken during their repair and instead of replacing it, they tried the JB welded it back together. As if that was not bad enough, the PCV valve is supposed to allow pressure to release through the valve. They JB welded it shut. So when the dealership test drove the vehicle, the pressure had nowhere to go and it blew. From early November to mid January I was without my truck while all this nonsense got rectified. Paying for rentals out of my pocket, tow truck charges, Diag from master technicians. All during the holidays, absolute hacks, take your business elsewhere. This place should be closed down.