Central Avenue Chrysler Jeep Dodge Ram NY 10710

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Ariel Concepcion (LeftysArmyWife)

I got my car here , she comes here for her regular oil changes , her tire rotations and anything else she needs. amazing experience anytime I come here & excellent customer service! Thank you Umar for everything! They always take care of my baby girl when I come!! If you want your car taken cared of bring it here <3. Thanks again guys!

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Anna Aspras

My recent visit for service and a mirror replacement on my Ram was one of the most frustrating and disappointing experiences I have had with any service department. From the moment I arrived, it was clear that my scheduled appointment meant nothing, and the level of communication and professionalism I expected simply was not there.<br><br>I arrived with a confirmed appointment, something that should guarantee at least a reasonable wait time and some kind of acknowledgement or update from staff. Instead, I was left sitting in the waiting area for over three hours with absolutely no communication. Not a single person approached me to explain the delay, apologize, or even give me a general idea of what was happening with my vehicle. It genuinely felt like my time, my presence, and my appointment were completely irrelevant to the team working that day.<br><br>If the shop was running behind, that would have been understandable—delays happen. But the issue was not the delay itself. It was the complete lack of communication and courtesy. A simple call, text, or quick explanation when I checked in would have made all the difference. Instead, I sat there, watching the time tick by, with no idea if the wait would be another 10 minutes or another three hours.<br><br>What made this situation far more stressful was the fact that I had my two-year-old child with me. Anyone who has ever had to wait somewhere with a toddler knows how important it is to plan around their needs. If someone had simply told me, “It’s going to take about three hours,” I would have immediately taken my child home and come back later. Instead, I was stuck trying to manage a toddler in a waiting room for hours with no updates, no time estimate, and no consideration from the staff.<br><br>The lack of communication was disappointing on its own, but things got even worse when the mirror finally got installed. The part that was put on my vehicle did not even look new. A new replacement mirror should be clean, clear, and free of smudges, fingerprints, or marks of any kind. Instead, the mirror they installed had visible smudges and imperfections—so much so that my broken mirror looked cleaner than the “new” one they provided. After sitting for hours past my appointment time, the least I expected was a new part that actually looked new.<br><br>Seeing a supposedly new mirror in that condition made me question the dealership’s quality control, their handling of parts, and their attention to detail. If something as simple and visible as a mirror arrives looking used or mishandled, it raises concerns about what else might be overlooked.<br><br>By the time they actually began working on my vehicle, the entire purpose of having an appointment was completely defeated. The installation itself may have been done correctly in the end, but the overall experience was already ruined by the lack of communication, the extended wait, and the condition of the replacement part.<br><br>Customer service is not just about completing the job. It’s about communication, respect, and professionalism. None of those things were present during my visit. I was left feeling ignored, undervalued, and extremely frustrated. No customer—especially one who made an appointment and arrived on time—should have to sit for hours without even a basic update.<br><br>I left the dealership feeling deeply disappointed and dissatisfied. My time was not respected, my concerns were not addressed, and the replacement mirror did not reflect the quality I expected from a professional service department. This experience was simply unacceptable, and I expect far better in terms of communication, organization, and attention to detail.<br><br>I truly hope the dealership takes this feedback seriously, because no customer should ever walk away feeling the way I did after this visit.

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Tracee Neumann

If I could, I would give more than 5 stars!! The easiest and most pleasant purchase ever. Guy, Jimmy and the whole team were exceptional to work with. Responsive service, they guided me to the right car for me. I highly recommend them for your next vehicle. I should mention that I love my new car too!! I didn’t realize the 3 row Grand Cherokee is exactly what I needed. A really nice move if you are leaving a minivan but still need the room. My kids are happy too. Thanks guys!!