Firestone Complete Auto Care PA 17042

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Christina R

The staff were so nice and helped me out. Patrick helped me check in - was great to talk to. Even was there when I came to pick up my vehicle. It wasn’t just him that was great but the other staff members were as well. They chimed in recommendations, and advice. I had selected certain things I thought my car needed and they were awesome in breaking things down for me. Telling me why it didn’t need this or why it did need that. Helped me not pay for things my car didn’t need. I learned a lot with my vehicle and even after finding what was wrong with it, they contacted me and answered all my questions. No hesitation.<br><br>Steve called me after few hours after my car was dropped off - explained everything - cost, etc. which was very helpful in knowing how much everything was going to cost. He was super friendly and knowledgeable over the phone.<br><br>After picking up my car, I noticed the two tires I requested weren’t in my trunk - one of the staff members, Ken, was quick to grab them and bring them out to my car. Even apologized even tho I didn’t feel an apology was needed. He was quick to help, no hesitation.<br><br>They said multiple times they were going to help me out or look into this or that. Not many places actually show they care but also show they are not only good at what they do, but they love what they do, especially taking care of their customers. My experience all around was great and I would go back anytime or recommend anyone to go to this location.<br><br>Positive energy! Great Staff! Great customer service! Great communication!

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Nancy Brown

The guys at Firestone were extremely personable. I was at the store at 11:4 3 Quenton Rd., Lebanon, PA. Steve and Patrick did everything in their power to get me out of there as quickly as possible. I was under a time crunch and they expedited the service on my vehicle. I believe KUDOS to the team at this location!

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Cory

if you need an alignment, i highly recommend these guys. they corrected my alignment to perfection after another shop was un-able to do so. i’m a very picky person with my cars, especially with alignments. these guys understand and made sure it was 100%. informed me when it was done and assured me of everything. this is my new spot to get work done.