Woodard's Automotive Maintenance & Repair Center SC 29501

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james palmer

This was probably one of the worst experience I've had with a repair shop. Before bringing my 2012 lexus to this shop, I called them to ask if they could reprogram my parking brake. They of course said yes and set me an appointment. I asked if I needed to drop off the vehicle or if I could just wait on it because I'm not from the area and they assured me waiting would be fine because it's something simple. Once I arrived they immediately told me I needed to leave the vehicle and they didn't know who told me that. I was then asked to pre pay $165 for the service and aft 30 minutes into that appointment an agent approaches me and tells me I need to schedule another appointment because they were having some issues with programming and they actually offered me $120 back but I declined and said I'll just put it towards the programming for the next appointment. So they set me another appointment. I bought my car and dropped it off a day early and on the day of the appointment I received a phone call telling me there were no updates available for my parking brake and another part had rust on it and needed to be replaced by a bodyshop and they also had to do some extra stuff and so you owe an additional $30. When I came to pick up my car I expressed to the agent that I was unhappy with the service and felt like I should have been contacted when the programming couldn't be done. This is where the owner Jeff Woodard gets involved. Came in very arrogant, argumentative and just unwilling to resolve the issue. He did wave the additional $30 fee but then things got worse. I go to my car and open the door and there's this buzzing sound. I see Mr Jeff walking across the parking lot so I wave him over to the weird sound my car was making but then the sound went away. I drive home and turn off my car and realize my steering wheel is broken and making a constant buzzing sound. I called back and left a message for Mr Woodard about my steering wheel being broken and no one said anything. This man said things break all the time and I've fixed many steering wheels. He was very arrogant and very disrespectful and now I'm preparing to take him to Magistrate court. I'm sharing this information to prevent someone else from going through this frustration. I would absolutely not recommend bringing your car to this place.

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Johnnie

The quality of work and the customer service I received was astound. I came in for an oil change and they had me in and now in a very timely manner. They do amazing work and they are extremely friendly. Would recommend for everybody. They do amazing work.

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Frederick Ellis

Highly recommend Woodward Automotive from the moment I walked in the door I was treated great by the front office staff and Zach especially was great at insurin that my experience was pleasant and gettin my Cadillac repair at an affordable and timely manner…<br>I’ll definitely return for future automotive needs…