Olson Towing SD 57701

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Curtis Svenson

I had my dad’s car towed to a mechanic for brake repairs. The vehicle was delivered to the correct location, but the next morning I noticed a deep dent in the trunk and a broken taillight.<br><br>I called the towing company and was told to email their dispatch, which I did—sending photos showing the vehicle undamaged before transport and damaged after delivery, and asking how to proceed. I received no response. I followed up weekly by phone and was repeatedly told they had the email and that someone would call me back the following Monday. I never received a call.<br><br>After multiple follow-ups and a second email, I finally spoke with someone over a month later. He was rude, unprofessional, and refused to take responsibility, claiming he reviewed security footage taken from the tow truck and that the damage did not occur during transport. When I asked to see the footage, he initially refused and then stated they could only access footage from the past four days—well after the incident. I'm not exactly sure how he was able to watch the footage now.<br><br>When I asked why it took so long to respond despite multiple follow-ups, I was told I had “slipped through the cracks.”<br><br>I won’t pursue them further, but if you use this company, I strongly recommend taking photos of your vehicle before towing and at the destination while it is still on the truck.<br><br>While I’m grateful the car was delivered to the correct location, I’m very disappointed with the communication, accountability, and professionalism shown. I hope they handle situations like this better in the future.

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Erin Pantier

What an amazing company! I can not recommend them enough. They got to us incredibly quick, got us loaded and towed to a lot and the two drivers we had we so kind and helpful! They went above and beyond to help us, and there prices were more than reasonable! I can not say enough good things about this company! Thank you for taking a crummy day and making it better!!!

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Drew McDonald

I called for assistance and they responded immediately. Within 20 minutes, Lee was out to assist me. He was Incredibly helpful! He made sure I was taken care of. Definitely would recommend this company!