Visual Perfection and Towing INC. TN 38134

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Phillip Castleman

I’ve been desling with Visual for many years. They hafe moved containers, forklifts and our delivery trucks for my business. They have repaired my business trucks bigvand small. I recently had some paint work done on my personal classic truck. Great work!

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P White

My son had an accident and Visual Perfection and Towing, Inc was the company utilized by the City of Memphis Department to tow the vehicle. The experience with this company has been a nightmare. We were instructed to go by the office to sign a release form for the tow company appointed by our insurance company to pick up the vehicle and tow it to the collision center. The insurance had already made arrangements providing information via the towing company which was sent over already. Of course the insurance company would ensure payment. We had driven 45 minutes to get there. When we got there we were told we had to have an appointment. I informed Lena the owners daughter or relative that we were not told about an appointment…only to sign the paperwork for release. Lena was so embarrassingly rude and lacked compassion. She kept asking us who was going to be paying for this. I felt as if we were being poorly because we were African American. The poor treatment was palpable. It is my belief that Lena would be better suited to work in a warehouse in the back away from anyone representing a customer. The very back..if you will. Lena came in the door angry. Her tone was very negative and unprofessional. She has no business in customer service and is definitely in the wrong job lineup. Notice that I said job and not profession. I requested an appointment and was told to come back at 01:00 pm. I said ok. Lindy did not like my answer of ok so she asked me again about the 01:00 pm appointment time. I again stated ok acknowledging the time. Lena then angrily went into the building locking the door leaving me and my son standing outside as if our presence did not matter. Karen at best except a younger version. The act was unkind and again highly unprofessional. I had to call the police because of how we were being treated. The owner came to the door prior the the arrival of the police stating that we needed registration to pick up the vehicle. I had to get the insurance company on the phone requiring an emailed document to which my insurance company representative stated they had never utilized. I would not recommend this towing to any human being in the City of Memphis nor the surrounding areas. Poor quality service. The company definitely lack in customer care and customer support. This company is not accredited by the Better Business Bureau.<br><br>P. White

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Jen Rush

We were in a simi truck accident on i-40 and the kept us and our dogs in their truck while they hooked up the simi, drove us to the motel. They were polite and sweet, gave our dogs water. Gave us motel recommendations as we are from California. Thank you for taking care of us.