Martin's wrecker Service TN 37210

A

Andrea Gooch

Horrible customer service! Ask the lady on the phone to repeat what she has said. She said I didn’t say anything, I coughed. I said ok I thought you said something and she immediately says “and what if I did” I said ma’am let’s end this right here. Not customer friendly at all. Trying to act she big country bumpkin bad ass by phone! Use another towing company- very unprofessional. I see why the rating is 2.8.

J

Jennifer Fuller

Most reliable and quick. I’ve had many experiences with trying to get a tow truck and Martin’s have been the most responsive. The bad reviews seem to come from those who felt entitled to park without paying or in a reserved/restricted area and pissed they had to pay for their “inconvenience”.

B

Billy Helton

Everything was fine (can’t expect much from a towing company) besides how the truck driver hooked up my truck. My fuel pump blew on 24 headed home one night and Nashville PD dispatched these guys out to tow my truck to their yard. I went to their yard to check on my truck, and noticed this, and was planning on just paying their outrageous fee to tow it back to my house, but I couldn’t even trust the way they hooked up my truck, so I called my own guy to come pick it up for me. Their tow truck driver hooked up his chains to my crossmember. In this photo below, here is how you correctly connect chains to tow a truck, and if you look at my crossmember completely torn, you will see how NOT to hook it up. Not sure Martins cares about their reputation due to all their government contracts where they don’t need a positive view from the public, but if they are willing to give me $150 for a new crossmember, I will be more than glad to switch this to a 5 star review. Here is the picture, so y’all can see.