J&J Towing VSF TX 78724

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Mehmet Yıldız

My vehicle was towed from my apartment complex on the same day I moved in. During the tow, my car was clearly damaged — including the undercarriage and bumper. After picking it up, the car started making multiple abnormal noises, which were not present before.<br><br>On top of that, I was charged $325 for only 1–2 hours of holding time, which is outrageously overpriced for the condition the vehicle was returned in.<br><br>This company shows zero care for customer property and lacks basic professionalism. I would strongly advise anyone to avoid this towing company.

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Jennifer Sabina Palacios Moya

Terrible experience with this towing company. They towed my vehicle claiming it was parked in a non-permitted area, but the signage is unclear and confusing. It feels more like they are trying to take advantage of people than actually enforce the rules.<br><br>On top of the already high towing fee, they also charge an extra fee for paying with a card, which is completely unfair. Being in a stressful situation and then getting hit with additional charges just makes it worse.<br><br>The place is dark, and the customer service is awful. You can’t even see the person’s face when you’re speaking to them. The whole experience felt uncomfortable and unprofessional. I would definitely recommend being very careful in that area and avoiding this company if possible.

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Larissa Guerra

**Beware of This Towing Scam in Austin!**<br>Last night, we parked in a grassy area near the Concourse. There was **no visible signage** indicating that towing was enforced—only a basic speed limit sign nearby. When we returned from the show, we discovered our car had been towed, along with 5 to 8 other vehicles. Fortunately, one of the drivers had an AirTag in their car, which helped us track down the location—otherwise, we would’ve had no idea where to start, especially since I’m not familiar with Austin. We arrived at the towing facility, which turned out to be a dark, run-down building that looked more abandoned than operational. There was no clear signage or view of the cashier (literally no face shown when communicating, just lower body) when we arrived there, making the entire experience feel incredibly sketchy. We tried to dispute the tow fee right then and there, only to be told it was “private property” and the contract owner didn’t want any cars parked there on his “property” near Concourse. If that were truly the case, there should have been clear posted signs warning people of towing—especially since the cashier admitted that cars have been getting towed from that spot for weeks. This seems like a predatory operation. We just want our money back!! Nonetheless, please be very very cautious if you're in the area and avoid parking anywhere that doesn’t have clearly marked signs—even if it appears to be open or accessible.