Spraggins Auto Repair TX 75604

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Keri Josephson

A big thank you to Kevin for taking great care of my Mom and her Cadillac. You were super clear on the issue, what needed to be done, and the cost. I really apprecate you and your team!!

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Crystal Datri

We needed a bit of an unusual pre-purchase inspection. I talked to Kevin, who talked it over with the shop, and they were happy to help. They did a very thorough job of inspecting the car and really took the time to go over their findings and what they thought with me. Very friendly and professional. Great price. Kevin made car-buying a lot more pleasant. Grateful we found these guys and that they were willing to help.

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Logan Blevins

Overall I’ve had great experiences here.<br><br>Unfortunately I had engine repair needed on my 2014 Taurus. Water pump failure is very common on this model as it’s internal to the engine under the timing cover.<br><br>My normal shop didn’t handle engine repair so I had to start looking. Top recommendation from my normal shop was Spraggins.<br><br>After getting several estimates in Longview, Kilgore and Marshall from local shops and dealerships, I decided on Spraggins. Initially I was a bit off put that they wanted to either do all timing jobs with the water pump or they wouldn’t accept the job.<br><br>After it was said and done I think that was the correct assessment but I can see how other folks may also not perceive this with best intent but I think they’re trying to deliver the best quality for the customer overall.<br><br>Kevin is super friendly and was happy to answer all my questions.<br><br>Unfortunately they found a couple thousand or so more in needed repairs. I think most folks see these reports negatively but in my case at least I had neglected some things long term so I appreciated it and hired them to do more work that otherwise I would’ve forgotten about doing myself.<br><br>Ultimately it came to roughly $5k total.<br><br>I did have a slow oil leak on my valve covers later but after reporting the issue they accepted it as warranty repair and fixed it properly soon thereafter.<br><br>I am satisfied with the work and the way it was handled when it didn’t go perfectly with the warranty repair.<br><br>The only drawback to mention is that they seem to try to upsell BG products that are very expensive for services that I don’t feel are necessary for good function of the car.<br>Although it is nice to have the report sent to me directly with pictures. I really value that transparency and I can make my own informed decisions on how to proceed.<br><br>All in all, you will pay more here than other local shops but less than dealerships - although I do believe you get superior service and quality here than other places.<br><br>Thank you all! Would recommend to others!