Firestone Complete Auto Care TX 79413

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joseph romero

Great Service and professionals, were very understanding of my situation, I'm thankful to them.

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Lyndsey Johnson

Justin and Levi are the bomb.com they did such at great job on my truck. They made sure everything was in good working order, and in a timely manner. Will send everyone I know to see the crew at the 50th street Firestone for all their vehicle needs

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Socorro Crouch

Tom, Levi and Anthony we're just amazing. I had taken my car to whom I thought was a reputable shop before I took it to Firestone. Turns out the shop made fraudulent claims as to what work I needed done. That shop charged me quite a bit. By the time I took it to Firestone, it was already too late, the damage had been done. However, Firestone didnt know that as I told them all the work the previous shop said had been done. Until my car got the same error code on it the next day. So I took it back to Firestone and they checked all the work the previous mechanic said he had done. He either never changed the thermostat or intentionally damaged the one that was in my vehicle. Then said it must be the water pump, radiator and sensor. So I had his shop work on it. Still got the same error code repeatedly. So I finally took it to a shop that would actually fix my car. Thats why I went<br>Firestone. This wasn't even a month later, so Firestone checked that shops work and found a broken thermostat, so they replaced that for me. Then they found the water pump was also faulty, they relaced that for me, they also replaced the sensor. All the work the other shop said they had done Firestone had to redo as the previous shop lied. I even took the broken thermostat into the shop to request my money back and the owner looked at it and said yes thats the one he put in it had the same numbers on it, without even checking his work log. There are no numbers on it. That shop refused to give me a refund and then wanted to ring my car to make it work longer. I have no heat. Which was one of the things that first shop was supposed to fix.<br>My credit card company's dispute resolution agent said , that I said I have a broken card. What ended up being the problem is that I now need a new engine. Firestone did all they could to help me. They even refunded what they were paid because they guarantee their work. When they did the block test and found I need a new engine they agreed that the work that was done was pointless on a vehicle needing a new engine.<br>Now I won't have heat this winter and have no idea how long my car is going to make it.<br>I should have taken it to Firestone in the first place.<br>I heard that even bad publicity is still publicity, thats why I'm not going to mention the other shops name.<br>Firestone your staff is amazing. Thank you so much for your help, consideration and expertise.<br>I apologize if I misspelled or wrote too much. I just got home from work a little while ago. I've started working extra shifts to save for a new car.