METRO TOWING COMPANY, INC VA 23462

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John Caddell

This was my 1st time using this company for towing and couldn't ask for more. Answered the phone quickly got to the point and setup quickly. I told them I was about 30 mins from the vehicle being picked up. They said they would have the driver reach out once he had completed his previous job.<br><br>The driver completed the pre pickup call was great about it and the timing on pickup. Was easy to work with and was overall a perfect execution of the whole interaction, even though it was freezing out next to the water and snowing lol.<br><br>Would highly recommend.

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Piglet Cutter

My Ford F-350 7.3 diesel Service truck started spraying diesel (blown fuel line).<br>Pulled off Viginia Beach Blvd and called Metro to tow my truck. Dispatch said someone would be with me shortly. I neglected to tell dispatch that I would prefer a rollback.<br>Driver (John) arrived and immediatly went to work. John was extremely careful hooking my truck. Since the fuel tank is there, a backup alarm and trailer plug in the way John used his professionalism and experience to ensure no damage to my truck. Dropped it in front of my home making sure to get it as close as possible to the curb.<br><br>Thank you Metro and John for taking for such great care and a timely tow. I thought the price was a little high for a two mile tow but, it was worth the money.

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Dalilah Ramdhan

Horrible customer service, the lady on the phone managed to give me the correct address but failed to mention until I got to the lot and called again that they weren’t even open yet despite answering my original call before 9am. So I get to the lot 20 mins early and I wait til open except they can’t even be bothered to open their doors on time. We weren’t let into the office until 9:09 where I hear some excuse about having 2 different lots to open. Sounds like yall need to hire more people. Oh and can’t forget about the 5% card fee that was not once mentioned to me during any of my calls in. I could’ve put that 20 minutes to use in going to the ATM.