Craig's Towing & Repair WI 54603

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Nikki B

I was housesitting in Onalaska 18 to 24 January when it was wicked cold & wasn't given garage parking. Thus Saturday when I went to leave? Dead battery. I reached out to my Insurance Roadside assistance who dispatched a tow service.... I was first given an ETA of about 2.5 hours. Talking to my insurer an hour later, she said she had talked to dispatch who said it was at least five hours! I asked: from when I made the request or now? She said "from now". Ok so a 10a call I'm looking at service @ about 6:37p!!! 6:30 came & went....I received a text that the ETA was now about 120 more minutes out. In their defense... it had been ridiculously cold all week....and they were still working on Friday calls. I rationalized as: super bummed having to miss a 90th birthday party!! However, I am in a home.... a warm home, not on the side of the road. I would be upset if I were and found out they rescued some warm house woman before me! 10.5 hours later, they hadn't arrived, so I canceled the call, it's too late to get my truck running and drive three hours home yet tonight. When I called to cancel and ask to be moved to Sunday's list, she said she couldn't do that. Defeated... I cancelled anyways....<br><br>I contacted my insurer first thing Sunday morning to begin the whole process again. I immediately after my request, my phone rang. It was the Craigs dispatcher saying she had me on the list for a jump from Saturday and just received a tow request, which was needed? I said the Saturday jump but I did a new request because I was told she wouldn't be putting me on Sunday's list.<br>About an hour later Brandon called, he was outside. I went out to greet him and tell him what had been going on.<br>I handed him the key fob he said "oh you have the key." I replied, no that's a jeep fob it's a dodge, that key doesn't work. I wasn't concerned when I bought the truck this summer because I've never needed the key. Now? I do and I don't<br>Brandon couldn't get the door open so he called over his co-worker to assist w the locked door. They had a BP cuff looking thing to slide between the door & the frame to pump it up & separate. Unfortunately they said it was too cold, the airbags expanded. They would be leaving to help other motorists but I should call back in a few hours... once the sun has been shining on the truck a few hours and the temp has warmed a little, the day shift would be able to assist me. Thank you Brandon and Matt for attempting to get me running and out of town.<br>I reached out later and didn't get the text that they were assisting me, when I called dispatch she said she had bid on the call as a four hour ETA so my insurer didn't opt for their service.

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Jared Winter

Car wouldn't start in -15 degree weather. Josh came out in 15 minutes earlier than what was quoted to me (while helping other people in the same predicament) and got me going in less than 5 minutes. Very pleased with the quick and friendly service.

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Abigail Tittle

Called at 9 am because my car broke down at a gas pump. Got a call about the car not being there at 7:30pm. Gas station towed the car because it took them over 10 hours to even get to my car. Ridiculous. Would give less than one star.<br><br>Edit: they did not say they were going to take 10 hours. We waited for the car for an hour and a half and then were told they would get there soon so we could leave. Because it was on private property you would think they would move a little faster. Did not work with us monetarily and made us pay to get the car out of impound (when it’s their fault it’s there) and to tow the car to the location it should have been in the first place had they moved in a timely manner.