Racine Recovery WI 53404

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David Downing

Unscrupulous business practice by Racine Recovery Towing 5336 Douglas Ave, Next to Finishing Touch Auto Body (they work together). Story: my son woke up Saturday morning Oct 30th to find his car missing. It was parked in an off-street lot at the Maples Apartment Complex. After a few calls we located the car at Finishing Touch's towing lot, they stated it was removed due to improper placement of his parking sticker. The sticker was in the upper left of the windshield rather than the lower left. They demanded $273 to release the car. We brought our Lease agreement along with our parking rules with us from the Maples Apartments, which stated to place your parking pass on the driver's side of the windshield. (no upper or lower instructions) They showed me their rules that had no information of a contract with the Maples Parking Lots, just a typed-up letter. They still refused to release the car as it was not in compliance with the Racine Recovery Rules. I even called Caledonia Police for assist, per the Non-emergency dispatch, they told me "they are a business and if they say they have a right to tow your car then they can take it". I explained we had written proof of compliance of all the parking rules, they still refused to send an officer for a call of service... We have followed up with the Maples Management and they are in agreement with us, they have never seen these rules from Racine Recovery Towing enforcing rules on their property. Next steps to follow... Do not use this business and protect your self from them...

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Blythe Haney

after my car was hit in an accident, my car had to get towed & the police called racine recovery, i didn’t have a say in what company was towing my car or where it was going. the next day, i went to get my car & all my personal belongings out of it. the man that assisted me told me twice that i wouldn’t have to pay to keep my car there since my insurance had to go look at it anyways. so, i went there with the intention of moving it elsewhere, but was told i didn’t have to… so i let it sit there until insurance could take a look. i called a week later to make sure i wasn’t getting charged. i told them i have state fame insurance then i was told “no you won’t get charged for your car being here.” me, being paranoid, i called again another week later to check in & was again told that i wasn’t getting charged. a month goes by of my car sitting in this lot with no word from this company or my insurance. all of a sudden i receive a bill in the mail for over $2k for towing & storage fees. i of course called letting them know i was told multiple times that i wouldn’t get charged. the woman told me “i don’t know who would’ve told you that!” she told me if i just turn my title over to them, those fees will be waived & ill just have to pay the towing fee. i agreed to that, since i was going to scrap it anyways… but if i would’ve known that from day one, i would have brought my car in somewhere where they could give me a couple hundred bucks for the parts & called it a day. when i went in to turn my title over & pay, the woman explained to me that the people that told me i wouldn’t have to pay storage fees probably assumed i had full insurance coverage on my car & my INSURANCE would pay for it. i only had liability for my old rusty car so that sort of thing wouldn’t have been covered. not great to assume that & tell your customers they aren’t getting charged. & get no notice or anything before receiving a bill for over $2k, a bit slimey.

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Sadler2010

Business owners do not use this opportunistic robbery outfit, use an actual reputable and honest company. They will bend the rules you put in place and take advantage of anything not specified in the agreement. They will overcharge anyone they tow and claim it's a standard fee for removal from private property. $250 plus $30 a day storage...