O'Reilly Auto Parts HI 96734

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Staisha Medeiros-Kanehailua

Brought a product & needed assistance with it’ asked an associate nicely if they were able<br>To help but was told by a lady associate stating the product was “idiot proof” smh no help . I would never deal with her & her wise remarks ever!<br><br>Buuuuuuuut the men there is spectacular with there services, manu came out to help second time we asked & was great + gave us more information to better understand even when she was calling him to help someone else. Thank you manu for all your hard work and effort overall kindness!!

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Emilee Johnson

I’ve been in and out of this O’Reilly’s for about two years now and can honestly say it’s consistently the best experience with automotive care I have ever had, purely due to the high quality customer service. Many employees go above and beyond to help, have good listening skills, and give sincere advice within their expertise. Extremely fair with item warranties and have never tried to push products. Trustworthy and helpful for both women and less confident DIY mechanics. I’ve witnessed employees assisting with installs/servicing in lots many times over the last couple of years.<br><br>Today, Manu watched me pull up in my truck in the rain. He pulled my battery + new battery to the counter, and came to my door with an umbrella before I ever had the car turned off. Helped carry the batteries to and from the vehicle as well over the last two days. Sincere kindness that was greatly appreciated — you’re treated like family here and it keeps me coming back. Thank you to everything you do!

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Emily Post

Came by to check my battery and run codes. Ray was super helpful and was knowledgeable and provided me with parts options and what he would recommend. All within like 15 minutes....super awesome!!