Arlington Nissan IL 60004

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Henry Stevens

Recently purchased a 2009 BMW at Arlington Nissan, and it was a great experience. The salesman I worked with, Alex, was great. Incredibly friendly, not pushy, and was willing to work with me to make a deal that made sense for both of us. Overall, great experience buying and trading-in to this dealership!

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Justin Goss

I do not leave reviews often but think this review requires special attention about Arlington Nissan. On multiple occasions Matthew Hanson (General Manager) wrote the same response on reviews about their deceptive scratch/wheel of fortune. “ We recognize that some guests felt misled by the scratcher game or disappointed by the odds of winning. That was never our intention. Moving forward, we are reviewing how we present these promotions to ensure that the rules, odds, and disclaimers are communicated more clearly and upfront. Transparency and respect for our customers' time are at the heart of the culture shift I am leading here at Arlington Nissan.“ These are his words but yet again his dealership culture has not changed.<br><br>Recently my Wife and I received a Wheel of fortune game which made it seem that we had a winning card for $5k. (See photo for yourself and determine if you would think the same). In my experience if Something seems too good to be true, it probably is not true. After some research online, I did not have high hopes of collecting the money yet, was intrigued to find out. We arrived at the dealership with low expectations knowing the dealership would try to sell a car, which they did. But did not expect their “Prize Receptionists” to start talking about Donald Trump and how “He puts more money in everyone’s pockets”! Let me explain….. After arriving to the dealership we were escorted to an office where the Lady had taken our information. After some short discussion, she said we would have to pay taxes on our winnings. I responded “Of course, capital gains tax” not knowing where she would take the Conversation. That is when she started talking about Trump. Furthermore during the conversation she stated “We have to make sure the winners are Legal citizens. I am White, my wife is Hispanic, who worked very hard for years to become a Citizen. Clearly this Lady does not know how to read a room?<br><br>A couple of things with closing this review, One, Matthew Hanson should not make “ethical” comments when he doesn’t intend to follow, Two, He needs to educate his personnel on conscious bias and or unconscious bias. I am thankful we are blessed to have no financial issues in our lives, but not everyone is and for a dealership to play on people’s emotions with switch and bait tactics for their own personal financial gains is is not ethical. Dealerships are typically misleading and deceptive, but this dealership takes the grand prize :).

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Paulina Dubiel

I recently purchased a car and had a great experience from start to finish. The vehicle itself runs smoothly, looks fantastic, and feels reliable on the road. Everything was exactly as described, and the buying process was straightforward and stress-free.<br><br>I especially want to mention Giovanni Include for the outstanding service. Giovanni was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer all my questions, made sure I understood my options, and never made me feel pressured.<br><br>Overall, I’m extremely happy with my purchase and would highly recommend working with Giovanni to anyone looking for a vehicle.