MINI of Manhattan NY 10019

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Brendan Yetter

4.5 stars.<br><br>My wife and I recently bought a 3-door hardtop. The sales team was very low pressure and accessible. No shady "tactics" and pricing was transparent. They were very helpful with the test drives, and getting a fair out-the-door price was pretty easy.<br><br>I suppose one of the benefits of buying a car that's in a category of its own is that the salesteam aren't competing with other dealerships or brands. Either you want a mini or you don't. It's not like there's an abundance of luxury subcompacts in the marketplace.

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Ranjiv Syal

I left a review during the buying process because everything was truly seamless. Now let’s talk about the service department.<br><br>I had an appointment for an oil change at 11:00 AM. It is currently 4:30 PM and I am still waiting, even though my service was completed an hour and a half ago and my car has been ready for pickup. They attempted to return my vehicle to me unwashed, despite me clearly requesting a wash when scheduling the appointment.<br><br>On top of that, there is now a tear on my center console, and I am still waiting to speak with someone about it.<br><br>I was warned about the service department when I purchased my car, but because the sales process was so smooth, I assumed things couldn’t possibly be that bad. Unfortunately, today proved otherwise.

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Dick M

My experience at Mini/Manhattan is 6 stars!!<br><br>I worked with my advisor - Joseph Scarmozzino- who explained all options and broke down pricing with no pressure. Even while he had a day off, he pushed my paperwork thru and answered every question we had. When we arrived at Mini- Manhattan and Anthony Stanley took us to get a sneak peak of our Countryman All4!! He is a car guy- so much so that we spent time talking about a 80’s M3 that was totally redone and sitting in the garage near our Mini. This brand takes their job seriously- not like the swindling car dealerships that hire salesman. Mini hires people who believe in their brand.<br><br>Next we sit with Finance Manager Matteo Marsilii- it’s unlike any experience we have had. They are not pushy, they make it easy and stress free. Technology replaces pen/ink- and there is no “let me talk to my manager”.<br><br>Next we meet with Moussa Sanogo (Mini Product Genius). These new Infotainment systems make you feel like you are driving inside your smartphone- so many options and Moussa sat and explained all we could retain.<br><br>We were treated like family by Catherine Clark (Sales Manager). She gives my wife a swag bag filled with some cool Mini things and makes this event feel different than any other car experience we have ever had. So much so- that we will drive out of NJ and pass other Mini dealerships to get to Mini of Manhattan for future service calls etc.<br><br>Best car experience ever - Mini of Manhattan