LexTechs of Atlanta GA 30022

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Mark Freeman

Troubleshot issue with my Toyota Tacoma SRS airbag system. Was able to fit in on same day AND diagnostic fee was reasonable. Found issue and resolved all in one trip. Communication and explanations were spot on. Also reviewed the entire truck for other maintenance opportunities. Highly recommend!

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Dee T

I started bringing my vehicle to this location about a year and a half ago, once my dealer warranty ended. I trusted that maintenance was being performed according to the manufacturer’s schedule. Unfortunately, that does not appear to be the case.<br><br>Recently, I received a great oil change offer from Lexus and decided to take my vehicle there since the service light was on for the 5K interval service. I was surprised to learn that an oil change was not due because I had recently had service performed in September under a 5k mile interval. This was surprising, as LexTech had already changed the oil in March and then again in September even though the vehicle had not reached the 10k mile interval. This was never mentioned by the service advisor at the time.<br><br>Additionally, during the March service, I was informed that my water pump was failing and needed replacement. Despite having an extended warranty, I was told it would not fully cover the repair and that I would need to pay out of pocket due to labor time limitations based on the pump’s location. This explanation did not seem right.<br><br>I took the vehicle to Christian Brothers Automotive down the road, where the water pump was replaced in less time than LexTech quoted, and the repair was completed fully under warranty with no additional cost.<br><br>I initially chalked the water pump issue up to a misunderstanding; however, it has become evident that customer interests are not being prioritized here, and recommendations appear to be driven by the dealership’s bottom line rather than what is best for the customer.<br><br>Thankfully, I recognized these issues before running into any major problems; however, I would caution others against taking recommendations here at face value and encourage reviewing your manufacturer warranty yourself and getting a second opinion when needed.<br><br>Update: The recommendation provided was NOT very clear hence the review. My vehicle does recommend maintenance every 5k miles; however, it does not require an oil change at every interval. Because of this, the leak would have been identified regardless. Since the oil change was performed in March, the associate could have mentioned that it was not yet due in September similar to how the associate at Lexus handled it by explaining the situation and giving me a choice.<br><br>Regarding the water pump, the pricing difference ultimately came down to labor time, as I previously mentioned. Regardless of whether a non OE part was used, the repair was completed in less time than what your estimate indicated which raises the question as to why the repair time was inflated on your end.

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Martin Negrin Jr

Always a great experience. Why you ask? I ended up at LexTechs because of a terrible experience I had at a Lexus dealer after only being there for 10 minutes. From my first phone call with Joe (with LexTechs) to now having several services performed successfully. I can say they offer an exceptional experience. Everyone is courteous, even the technicians. You can tell they want to get you in and out as quickly as possible while still doing a great job. The place is always clean. But most important to me is honest communication. When I ask questions I expect for people to do their best to give honest answers, not answers that will make them the most money. Example: I asked them to change a transmission filter for me and they refused to do so because they didn’t feel it needed to be done. Most places I have been to would have agreed to do it just to make more money. I have great respect for LexTechs and I hope they maintain this level of service and integrity in the future.