Republic Services DC 20011

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jane 92

Now I understand why this company have very low rating. Horrible horrible horrible horrible horrible horrible horrible horrible service and horrible horrible horrible customer service. I started my service on February the first and was supposed to get my trash picked up every Tuesday . They missed every single week!!!!!!!!!!! Litterly ever single week. I gave them a chance after a chance and the still missed up!!!!!!!!!! Like first time ok mistakes happens second fine ¯\/¯ third but forth for times in a row . And when I want to cancel they said I still have to pay for the month of March despite their shitty horrible service. I apologize for my language but I'm soooo frosted right now. Edit I started residential trash service with Republic Services on February 1 with a scheduled pickup every Tuesday. However, the company repeatedly failed to provide the scheduled Tuesday pickup. The pickup was missed five consecutive Tuesdays without explanation. Because of these missed pickups, I had to contact customer service multiple times to request a return pickup. Although the company sometimes completed the pickup after I contacted them, the scheduled service itself continued to be missed. On several occasions, even the return pickup that was scheduled to make up for the missed service was also missed. Despite these repeated service failures, I continued to give the company multiple opportunities to correct the issue and remained patient while contacting customer service.Because the service was not reliably provided as agreed, I decided to cancel my service and switch to another provider starting March 11. When I contacted the company and requested that the March charge be removed due to the repeated missed service, they responded that my account would simply close at the end of the month according to their policy. I do not believe it is reasonable to charge a full month for March when the agreed weekly service was repeatedly missed and required multiple calls to correct. I am requesting a refund of the March charge as a fair resolution.

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Kathryn Codd

My community in DC stopped using Republic for trash services because of horrendous service (missed pickups, half completed pickups, leaving behind messes, lack of communication) approximately six months ago. Since that time, Republic has refused to collect the trash and recycling bins from half of our neighborhood. They came at one point, took some of the cans, and never came back. We now have dozens of Republic trash and recycling cans littering our alleyway, and the company will not answer its customer service line or respond to messages. If I could give this company zero stars, I would.

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Dustin Barnett

I’m a property manager in DC; I have been dealing with poor service, no communication, excuses and lack of accountability with this company for multiple years. They bought out Tenley Town, which was a good company just to destroy whatever market they created. DO NOT CONTRACT THIS COMPANY.