Mike Reichenbach Ford SC 29501

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Dan Auger

Made appointment to have my 2006 ford f250 super duty diagnostic for a po174 code. droped off on appointment date waited all day for a phone call. no call so I called them young lady answer phone asked if they were going to have the time to look at my truck she could not answer so I assume it would be the following day.so the following morning I get a phone call from mark saverance serv.adv.he told me that number 5 cylender has a loss of compression an recommended replacing motor.i told him I would be coming down to pick my truck up when I got there. I asked if I could talk to the mechanic he said for what I told him I had questions mark said he could answer my question s .question one could a fouled sparkplug be the couse his response absolutely not your number5 cylinder has no compression you need a new motor. question two can it be an ignition coil his response absolutely not you have no compression in cylinder 5 you need a new motor. so I payed 322.30 then mark told me the mechanic would bring my truck to me if I had any moore questions I could ask him. so I did I asked fouled plug or ignition coil same answer absolutely not he told me it's internal valves rings no compression cylinder 5 .I ask if he took a look cylinder 5 plug no just from the computer. I asked if he did a manual compression test he said no. I believe it's protocol if you scan a motor and you see a misfire you should at least pull the plug and or if compression is reading a little low do a physical compression test .so mark and the mechanic sent me on my way thinking I needed a new motor .I told both of them I would do some research and I did the same day come to find out my truck did not need a motor it needed a spark plug .it only has 78000 miles on it it runs like a brand new truck so the very next day. I brought it back to the ford dealer and told mark my truck doesn't need a motor it needed a sparkplug .and i wanted a refund and he said he had to talk to his supervisor .he came back to me and said he has to have the mechanic scan the truck again I said that's fine the scan report was good .but that was not good enough for mark he wanted me to bring my truck back again. for a third time so I went back the third time asked to be refunded. mark said I had to leave my truck overnight they would scan it again in morning. by this time i have no truin the ford dealer service department I went with my gut feeling my truck is running like n<br><br>dont trust this ford dealer

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Falicia Nealy

Bought a used 2020 Mustang from Mike Reichenbach Ford on March 7, 2025. Within 2 hours of driving it (before I even got home) it started making a loud scrubbing noise on sharp turns/U-turns. I contacted the dealership immediately and brought it in March 11.<br>I was told they checked the differential fluid for metal shavings and would know more when they pulled the plug. After waiting, I was told no metal shavings were found. I was also told the differential fluid was “bad” and that I should drive it about 3,000 miles and the noise would go away once the fluid “ran through” the system. The noise did go away for a while.<br>Later in 2025 the exact same problem returned. When my husband called on Dec 11 and mentioned what we were told in March, we were told the fluid was never changed and that they only checked for metal shavings and everything was good basically that there was “no issue,” so nothing was done. So how does a problem disappear for months after being told to drive 3,000 miles for the “fluid to run through it,” but then later they claim nothing was done because there was no issue? That doesn’t add up. We asked for a loaner car since it would be almost a month away before they could “Diagnose it’’. We were denied. Also, on March 8th, 2025 Before returning to the dealership, I had an ASE-certified technician ride with me, He said the symptoms sounded consistent with a differential issue and recommended a documented diagnosis. His actual wording was “ I’d get my money back, if I was you”<br><br>I have proof of Google records showing I was searching for scrubbing noise from car when turning on March 8th, less than 24 hours of purchase, I also have proof that on March, 11th, the service department let me know they were pulling the plug on my car. ( for fluid)

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Toby Jones

Be honest with your customers. My 2020 Ford Edge transmission failed at only 65,000 miles on November 19th, and because this is our only vehicle, I needed the repair handled immediately. On November 20th at 9 a.m., I called my local Ford dealership (Santee Ford in Manning, SC) and the next closest one (McLaughlin Ford in Sumter, SC). Both were straightforward and told me they couldn’t even look at the car until early December.<br><br>Then I contacted Mike Reichenbach Ford in Florence, SC—60 miles away. Their service rep, Mark Saverance, assured me that if I got the car there that morning, they could likely run diagnostics that afternoon or by the next day. Based on that promise, I rode with the tow truck to drop off my car and rented a vehicle for a week, fully expecting the repair to begin promptly.<br><br>That’s where the honesty ended. From the moment the car arrived, communication was practically nonexistent. I called every other day, usually leaving voicemails that were never returned. When I did manage to reach someone, I was fed excuse after excuse—many of which were simply untrue. My car sat untouched for weeks. I dropped it off on November 20th and didn’t get it back until December 22nd.<br><br>Because I trusted their word, I paid $408.83 for towing and $421.42 for a one‑week rental car. Had they been upfront, I could have left the car with my local dealership, waited until December as they originally advised, and avoided $830.25 in unnecessary expenses.<br><br>When I raised concerns, the dealership tried to shift the blame to my extended warranty company. That excuse doesn’t hold up. My warranty provider wasn’t even contacted until December 2nd—nearly two weeks after the car was dropped off. My Ford Mobile App shows a powertrain/service engine warning on November 20th when I arrived at the dealership, and the next warning didn’t appear until December 4th. That strongly<br>suggests the car wasn’t even started for the first two weeks it sat there.<br><br>I authorized repairs on November 20th. I am the owner, and I am responsible for the cost—not my warranty company. Yet the final bill came to an outrageous $11,596.27, far above industry standards. My warranty company paid $9,791.29, leaving me with $1,804.98 out of pocket—plus the $830.25 I never should have had to spend in the first place.<br><br>This entire experience was avoidable. All it required was honesty.