Moran Automotive and Towing, Inc. NJ 07032

G

Genn Hill

If I could leave NO stars I would! I had a pretty frustrating experience with this tow truck company. Their service was unprofessional and took forever, and I honestly felt like they basically stole my money. I agreed on a price in-person, but when I showed up the next day, an older lady demanded way more than we agreed on and wouldn’t give me my car until I paid up. That bait-and-switch move seemed shady and probably even illegal.<br>The company was totally opaque and didn’t seem to care about fair business practices, which made me feel pretty helpless and taken advantage of something a lot of folks have probably dealt with in shady towing scams. Reputable businesses should give clear prices upfront and keep their word, but this company used pressure tactics and refused to give me a written invoice when I asked. That’s a huge red flag.<br>On top of that, the staff was rude and dismissive when I tried to sort things out. The whole mess was stressful and ended up costing me more than I wanted. Trust is a big deal when it comes to any service, and once that trust is broken by dishonesty or bad treatment, it’s almost impossible to fix.<br>I’d honestly tell anyone thinking about using this company to steer clear. If you care about your time, money, and peace of mind, look for another towing service.

H

Hellen Pardo

Extremely unprofessional and overpriced. This company was used for a police-ordered tow after an accident and I was charged $465 for less than 24 hours of towing and storage. When I asked for a breakdown of the charges, the staff were rude and dismissive instead of transparent. Based on my experience and the number of similar reviews, this seems to be a pattern of overcharging people who have no choice but to use their service. I will be filing a complaint with NJ Consumer Affairs. I do not recommend this company.

B

Ben Dover

The service I received was extremely disappointing. Communication was poor, and interactions felt dismissive rather than helpful. What should have been a straightforward process became unnecessarily stressful due to attitude and lack of professionalism.<br><br>Basic questions were not handled with patience or clarity. Instead of providing explanations or assistance, responses felt defensive and uncooperative, which only added to the frustration.<br><br>Overall, the experience showed a lack of respect for customers and very little accountability. There was no effort to improve the situation or provide proper support.<br><br>Based on how this was handled, I would not recommend this service. If you have other options, it’s best to use them.