Mattress Pro Recycling MA 02459

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Johnny

I found this place after trying to schedule an appointment with the City of Boston for a mattress pickup and the available dates were too far in the future for when I needed the mattress to be picked up. However, I am glad I found them.<br><br>Cost: First of all, this is a paid service, it costs $125 USD for a mattress or box spring (at the time of writing this review). In my case, I had both a mattress and a box spring, so I paid $250 USD in total. I had my mattress and box spring for about 6 years, so this was a great price because how often are you disposing your mattress? It's worth it.<br><br>Scheduling: Website was easy to navigate. Schedule a pickup on the date of your choice and they confirm. That's it. The customer service was amazing! I had booked a date for pickup, but life happens, and I needed to rescheduled. I hate making phone calls, so I sent them an email and they literally replied to my email within 10 minutes and also texted my cell to confirm. Wonderful! They confirmed a new date at no extra charge and they were also so understanding and empathetic to my situation. There is an actual person on their customer service email/ phone line! Another plus!<br><br>Service and Pickup: They put their time frame at 2-7 PM for pickup. I dropped my mattress on the side of my building at around 8 am. They picked it up at 9:24 am (see photos) ! Way before their scheduled pick up time. Maybe it's because it's not the high rush of the moving season but I was pleasantly surprise how fast they came! They took a before-and-after photo of the pickup to confirm!<br><br>Conclusion: I would use them again when it is time to dispose of my mattress again. If you have the funds, and want to support small businesses, please consider them. Excellent customer service, fast pickup, and I don't have to deal with the City of Boston.<br><br>Thanks again! :)

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Samuel Londer

I finally got around to having my mattress and boxspring picked up. They had great communication and by chance they happened to have the ability to pick it up same day. The price was very reasonable and it was gone sooner than I imagined.

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Delaney Vinaixa

I booked Mattress Pro Recycling to remove my mattress and two box springs I had. They were very communicative and checked in the day I had made my appointment for to let me know the time they would be around by. When there was a miscommunication resulting in them not picking up my mattress, I reached out right away (around 8:30pm) and the mattress was picked up within the hour. Very friendly service, would highly recommend!