Schock's Towing IL 60136

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Twana Johnson

Awful. Granted it was cold and icy out.<br>I had put my car in neutral with my handbrake on ready for the driver.<br>He said he had it from there so I came inside. 5 minutes later he phoned to ask how the hand released. I said just press the button to release it. I went down there and he had yanked with a lot of strength in the opposite direction towards the back seat. Breaking sone plastic in the center console. His excuse was that it was frozen. It wasn’t. It engaged with ease, as always when I set it. 3 clicks.<br>I called his manager and sent pictures. Hunter said the owner would be in the next day. Crickets. I texted again and asked what their process was. Crickets.<br>I left a vm. Crickets. People are human and make mistakes but the lack of accountability is now causing me to file in small claims court. The drivers actions caused both wheels to be locked up and the hand brake to be damaged. My mechanic was able to tease the wheels but now I have no functioning handbrake.<br>I highly recommend using another tow company.

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Robert DeFalco

Jerritt, the tow truck driver for Tilford‘s Towing & Recovery was beyond great. He was exceptional. He was able to unlock the car with a lost fob/key. Steered the car onto the flatbed showing incredible expertise and professionalism. His knowledge in the field was impeccable. Thank you to both Tifford and Jerritt. Also, thank you for stopping at Quiktrip for a quick bite to eat and a drink.Bob DeFalco

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Dan Seilheimer

They were there to pick up my truck within minutes and Robert was very careful with placing my truck on the flatbed