Excel Truck Group - Roanoke VA 24019

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Donald Hall

I guess that if you’re going to break down, it’s good to do it where there is a highly reputable service facility within striking distance to call on. We needed to be towed off of I-81 with a definite Air Brake issue in our 40’ Winnebago Diesel Pusher. Brown’s Towing was summoned; they arrived like they were out patrolling (it was that quick!) and Ethan hooked us up and brought us to the Excel Truck Group in Roanoke. There we were met by Zoe (who stayed a bit later knowing we were coming in) and he preliminarily set us up for the next morning. He allowed us to stay in the lot overnight, so that the motorhome was able to be kept running (generator) and all the vegetables, etc. in the fridge were happy. The next morning, precisely at 7:30, Zoe greeted us, we finished up a few info tidbits, and he said it would probably be about an hour or two before we were started. Only an hour later, Spence came out, introduced himself and took charge of the motorhome while we went upstairs to the lounge to play cards. After reading the extent of the diagnostic report I am extremely convinced that Spence checked out our vehicle as completely as she (the motorhome) could possibly be checked. He followed all the correct procedures, draining the expansion tanks, taking fittings apart, ice particles extracted, drying out the system, were accomplished nicely and the ultimate culprit proved to be the governor that regulates the air that is eventually pressurized for the air brake system. They had the part in stock (this place is huge!) and soon after lunch we were on our way! I love spending time in businesses that care about how things actually work and are perceived. While waiting in the lounge I was able to read their quarterly in-house report that goes to their employees and you could tell that Pride runs deep in this company, which is reflected in how we were treated.<br>Bottom Line: Do not hesitate to bring your rig or motorhome in for service at this (or any of their fine facilities) I promise that you will not be disappointed and better yet, the repairs will be made professionally and expeditiously!<br>Thank you, Zoe, Spence, and the entire Team, at the Excel Truck Group in Roanoke!

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Jon Narveson

Had to have my motorhome towed and Excel Truck Group was really great. Zoe (the service manager) was easy to work with and provided excellent customer service. Excel got right to work on my motorhome, found the issues, fixed them and got me back on the road. Even plugged it up for me to keep my batteries charged. That's what I call going above and beyond!

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Erik Mohn

Highly recommend this group for service of motorhomes!<br><br>Our family was traveling the Blue Ridge Parkway on a recent fall break trip and noticed our Class C Ford E-450 based motor home running rough and throwing a check code as we approached Roanoke. We quickly got search and got in touch with local Ford dealers, none of which were able to service our rig. Thankfully, one recommended the folks at Excel. Zoe and his team were gone for the day already, but the main reception got us lined up for a 7am appointment. Zoe greeted us the next morning, got us squared away and even gave breakfast and hiking recommendations the kids would enjoy, while Bill P got to work fixing our RV. A few short hours later, the RV was fixed at a fair price, with quality parts, and was clean and road tested when we picked it up. I can't say enough about how accommodating Zoe, Bill P, and the team at Excel were and am grateful they helped get our vacation back on track.