GROOT RECYCLING & WASTE - NORTH IL 60073

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Kathy Fawley

Trista was extremely helpful when there was a billing issue on our autopay. She walked me through how to turn off autopay, pay the bill manually and then turn it back on. She explained that sometimes there are glitches on the system and that it was not a big issue. She also explained the difference in pricing for changing our type of service. She was very pleasant and really a joy to speak with. Groot has a gem with this customer service rep!

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Michelle de Muir

I recently moved to Grayslake and I had questions about what to do with all my moving boxes since they obviously wouldn’t fit in the provided bin. The first person I spoke with at Groot said only what was in the bin would be picked up. At that rate, it would be months before I could dispose of all my boxes, so I called Groot again, and spoke with a young woman named Trista. She was caring, gracious, and knowledgeable. She told me that I could leave boxes outside the bin and just label them as Recycling. She was correct and I can’t tell you what a relief that was for me!<br><br>Today, I tried setting up my payment online for Groot using automatic withdrawal. After trying for two days, I finally called and spoke with Trista. I’m a senior citizen and not great with technology, but Trista walked me through the process. We got stuck on creating a nickname, which was a requirement, but Trista figured out that you needed to have a name with a hashtag and a number. (It does not say that on the application, so they should add that information!) I am happy to be in Grayslake, and I’m very appreciative of Trista!

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Steve Gaunky

Had an issue with an old credit card on my account. Called and spoke with Trista, and she was fantastic. Walked me though the process of setting up a new auto-pay so no more worries about payments. 5 star service!