Suburban Chevrolet Cadillac Collision of Ann Arbor MI 48103

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Aurelis Echevarria

IT FEELS SO DISSAPOINTING HAVING TO WRITE THIS REVIEW ******1/2****** On January 21st I came into the dealership interested on a vehicle who's listing I found on Cars.com. The vehicle seemed in really decent conditions and did not described any mechanical issues, so I decided to go take a look. Went from Grand Rapids to Ann Arbor to see the vehicle and test drove it and well, my initial thought was that the vehicle showed more damages than presented on the post, an ambient light was not working, needing new tires, the carpet was stained, the cealling was stained, but nothing too impossible, so I though 'let me toss' if not I had a couple more options, so I wasn't worried about it much. After a couple minutes and some negotiation we came into an agreement with Abdul Levy for a purchase price of $10,800. We closed on that pricing, they requested to give a $500 hold deposit on the vehicle on site do I did and where told by our sales guy Ian that well, our personal lendor will recieve the RD108, the final sales paper and that we could just return the next day and close the deal, the vehicle will get its final detailing touches and that was about it. Next day, January 22, my lendor had to contact them repeatedly because they sent the lendor information wrong on the RD108 so they sent her an RD108 twice with information updates, because they messed up, after that was corrected the leasor proceeded with making the check and handled so I could go and complete the purchase. When I get to the dealer I get recieved by my salesman Ian, he reviews the check, says that everything looked good, handled me the contract, I sign everything **NO MATTER HOW MUCH TRUST SOMEONE PROJECTS NEVER SIGN A THING WITHOUT READING IT** and then he proceeded to leave to take the check to the department thats incharge of all the payment process etc. After a couple minutes he comes back with a reciept but said my Bank's check was made short, and that $316 dollar needed to be removed from my $500 dollar hold deposit to complete the purchase. We asked how this could be possible and well he presented FINALLY the final sales paper that included fees and taxes that made the total from $10,800 to $12,xxx but since it was the bank's error they should refund me. I felt I little ripped off about this but decided I will speak to my lessor. When next day I spoke to the bank, they explained that the RD-108 document is the official document that states the Total Purchased Price on it's totality after tax, and that the check was made from the Total Purchase Price that the RD-108 that was sent to her TWICE stated. When I mentioned this to Iann Dull and Abdul Levy they state that the RD108 they send to the bank was only for her to see the Leasor Information but that the total Purchase Price she had to make the check for was from the other document they sent her (the final sales paper), so that she was incorrect. After many back and forths and investigating about the situation I understood that legally the RD-108 is indeed the correct document and that any mistakes on this document made by the Dealership will go under their responsability and that any changes on this without noticed should be ruled out and be viewed as Invalid. Last time I was able to speak to Mr Abdul Levy was on friday, January 30th by email which he requested to have a phone call on next monday Febuary 2 to try finding a solution to this issue. ****** 2/2 NEXT *******

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Monika Cornelius

I would highly recommend buying a car from this auto dealer. I have had nothing but good experiences in dealing with them. Drew is the sales representative that sold me my car, a Kia Rio. He not only handled the sale efficiently but also handled the car insurance and title. Drew went above and beyond when I needed minor details fixed on the vehicle, he even ran it through the car wash on several occasions, which is really nice especially in winter when there is a lot of salt on thr roads. Ask for Drew if you are considering buying a car from this dealer, he will give you good service.

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Aurelis Echevarria

*******2/2******** Last time I was able to speak to Mr Abdul Levy was on friday, January 30th by email which he requested to have a phone call on next monday Febuary 2 to try finding a solution to this issue. Last time I reached out to the dealer was on Monday, Febuary 2nd to try reaching Mr Abdul since the call he requested to make was never made, but I was met with another Manager who's atutude was not the greatest and who explained Abdul was at a meeting but would reach me out next day (never did). This other manager requested an explanation of what was going on but when I did his attitude got really defensive and hostile, because after my Lesor sent me the documents she recieved I understood what was the main issue: On her RD108 it says Agreed purchase price $10,800 but on the RD-108 given to me at the completion of sale said $11,099. Where did that came from ? Well, there was a fee called Recon fee of $299 that was never mentioned to me during the agreement time nor in Cars.com that they charge you for preparation and detailing of the vehicle (the only thing different from January 21st to January 22nd in the vehicle was that they placed on the winter carpets that where on the trunk, the stains where still there), and that recon fee was added to the agreed price of vehicle and from that they charged the taxes etc. Once I explained this to the other managers on the phone he stated that it was not their responsibility what gets published in Cars.com because It is a third-party platform as if no one on the dealership is responsible of posting the Adds, IRONIC. (All this has been recorded). Well, as of today, I have not recieved any emails, calls, so I decided to make this review and make a formal complaint to the State. A week after purchase I had to replace the thermostat.