Ed's Car Care Center IN 46825

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Trista Eads

Where to even start….Back to the end of June early July when I was 9 months pregnant, I went to Ed’s Car care for a service/break inspection/new rear shocks. I spent $1100 there for these services. To then come home and have 3 out of 4 tires loose, blaming my car “pulling to the right” on I-69’s construction. Then to find 2-3 lug nuts loose on 3 out of the 4 tires with one lug nut even sitting at the end of my driveway. I returned to the establishment and I got a $25 gift card for the problem. Come 4th of July weekend, my brand new rear shocks were spewing oil and the “regular service” I had done wasn’t done. My oil didn’t even read like 1/4 up the dipstick and had to add an additional quart 1/2 on top of my “freshly serviced car” before it read on the dipstick. I ended up spending MORE money to have a family friend fix all the problems I just spent $1100 for. They said that since I didn’t come back to their establishment (over the 4th of July weekend when everything’s closed) that they couldn’t refund me money for the shocks or service. At this point I swore I’d never go back.<br><br>Then last Friday my husband’s water pump blew in his car. We called all around yet Ed’s was the only place that guaranteed a quick turnaround. As we are two working parents running a child to child care working now with 1 car. They guaranteed it to be finished by Wednesday this week as my husband NEEDED his car for Thursday. My husband called Tuesday AND Wednesday to only receive a busy tone. We showed up Wednesday at 5:20 after I picked him up from work for the whole place to be shut down and no one there. The door hours state 8-6pm. At this point we are beyond frustrated as we tried to give an additional chance to this place and now this is where we stand. I get a call Thursday morning from Eric stating the computers were down, yet for some reason he contacts me and not my angry husband who left his number for their contacting. How did they have my number if all the computers were down?<br><br>I then go there Thursday to pay for the service but they couldn’t run cards, so I had to write down all of my information. I left the $25 gift card I received for my tires being loose to be applied to the $1k bill considering we would not be coming back here ever again. Eric states “I will send an invoice for your approval and then run it.” The moment I received the invoice I looked it over and replied, “you are good to run the bill, but I don’t see the -$25 from the gift card”. I then go look at my bank account and it’s already processed and withdrawn. I called and ask for him to apply that -$25 and magically he can’t because the computers are still down. So I’m unsure how he processed my payment in the first place. He reaches back out yesterday to tell me that he can’t apply it but he can give me a $50 credit to my account for future services.<br><br>In the end, it’s not the aspect of the $25 not being applied, it is simply being wronged by the same company not only once but twice. It is extremely infuriating when they continuously aren’t making things right, and try to cover everything with a “credit”.<br><br>*pictured is my brand new shock, as well as the oil added to even make oil touch my dipstick (on top of the fresh service).

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Robert Hodnicki

Great customer service. Cost was less than expected. Quick Turnaround. Dropped car off at 5:30pm and it was ready by 1:30pm the next day. They did the scheduled work and a complete inspection. Explained the work to me as if I were 5 yrs old (Trust me, I needed this).<br>We had similar work done by the dealership we purchased our vehicle at, a few years back. Let's just say we'll only be taking our vehicles to Ed's from now on.

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Dewey Young

I STRONGLY DISCOURAGE ANYONE FROM GOING HERE IF YOU VALUE THE MONEY YOU WORK FOR! My wife had an issue with her car right before Christmas. She called and was able to get the car in the shop the next day, on 12/23/25, so she had it towed there before speaking with me; I was working when this happened. Then, she called me on the 23rd and asked me to call Ed's and talk to the shop about the car because she was at work and could not take their call. They quoted us $1724.00 to replace the water pump, drive belt tensioner/idler assembly, a coolant hose, and a coolant flush on a 2010 RAV4, plus $80 to diagnose the issue (over $1800 w/o tax). I asked if they could do it for $1700 to see their response. The guy I talked to said he would have to speak with his boss; he eventually said they could do it for $1700.00 as a favor to me.... When it was all said and done, I towed the car to my local mechanic's shop, which is very reputable, and all the listed items above were fixed on the car for under $800. I was in awe that this business was willing to rip us off this badly. So here is my Merry Christmas & Happy New Year Review to Ed's Screw Ya Hard Center! STAY AWAY!