Firestone Complete Auto Care PA 18102

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Francesca Beal

I have nothing but good things to say about this particular Firestone. I just brought my truck in for a couple last-minute things, including a flat tire repair. They did a great job, they were very thorough and listened to my instructions, and still they had me out of there in an hour. The employees were super nice, especially Saimon. When I mentioned to Saimon that I appreciated the service with a smile, he gave credit to his manager Frank, whom he said puts an emphasis on giving customers a positive experience. I really like that he mentioned his manager; showing that commitment to a higher standard for customer service is a “team effort“. Which is something I think is commendable, and definitely worth mentioning in my review. I would definitely recommend this Firestone, I was very impressed and very appreciative that they took such good care of me on short notice right before the holiday. Outstanding service, I will definitely be coming back.

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Ira Dounn

We came in with a leaking tire, and Frank and his team were excellent. They provided expert and affordable service, and great customer service. And it was quick! The location is very clean and comfortable. I would 10 out of 10 recommend! Thank you Frank and team! We are so grateful!

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Debbie m

I actually have had good experiences using this Firestone so I made an appointment for a tune up on my SUV because it has been running different and has been running louder. They then called and I told them the issue so I continued to wait for my appointment. Upon arriving I was treated as if they didn't want to even deal with my issue and just told me to take it to the dealer because no engine lights came on?... I feel i wasted my whole day off of work thinking they were going to help me when I could've just went somewhere else instead of booking an appointment and explaining the issues I was having over the phone to them. Why not tell me over the phone what they said in person? I don't understand why if I'm willing to pay for a service then I get told to take it somewhere else? I'm trying to prevent my vehicle from breaking down on me or having serious issues from keep driving it. Now I have to wait for another appointment at my dealership which is on a day I don't even have off from work. Highly disappointed