VIP Towing HI 96819

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Paige Lamtman

so it’s not even just that they’re unprofessional, these people are literally sick and get off on screwing people over. my apartment complex offers parking at the leasing office from 7pm-7am if you are a resident (we have stickers on our windshields indicating that we live there). i get there at 6:50 am to go grab my car to go to work and when i get there my car is literally in the processed of being towed. little side note, the day before i lost my wallet so i did not have my license, credit card, or anything on me. i run to my car, talk to the dude and explained to him that the sign CLEARLY states that we can be parked there until 7 am and i also told him i lost my wallet the day before. as i’m sitting there tearing up and asking him if he can let go of my car he tells me he’ll let go of it. he gets in the truck, lowers my vehicle, and you know what he does after he lowers my vehicle? he raises it back up and drives off, as he is driving away this dude literally smirks at me as i am sitting there shocked and bawling my eyes out. i ended up taking an uber immediately to the place they were holding my car, one positive is that the lady at the office listened to me about me losing my wallet and that i did not have my ID on me, she worked with me and told me that if i have a photo of my license on my phone she can take that which i really really appreciated, and luckily i still had my purse so i had cash to get my car out. but i will say, the people who work there are sick and disgusting people. not only do they break the law, they get off on doing this to people. they will prey on you no matter how weak and vulnerable you are. as a community we should continue to contact law enforcement and pursue legal action on these sick individuals and shut this company down, no one deserves to go through this and honestly i don’t know how these people can sleep peacefully at night knowing that they are doing this to us, just for funsies.

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Mia Cervas-Williams

Was expecting it to be a lot more to pick up my car so that was somewhat of a pleasant surprise (picked up car day of towing maybe an hour after the incident) however, the service is horrible. First of all, they are not located on sand island anymore they are located on kapahulu. That is nowhere to be found until you get to sand island and read the small sign they have posted telling you that they have moved. Don’t be surprised when the front desk lady at her little shack rolls her eyes at you the whole time you are standing in front of her. Employees stare at you when you enter the lot and give you no direction. Good luck if you end up at VIP towing :)

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leah hagan

Absolutely the worst towing experience imaginable. Our car was towed from a 7/11 parking lot as paying customers. This left us stranded outside at 10 PM with our 1-year-old child. We had no safe option but to wait on the street with our children while my husband tried to retrieve the car. When he arrived, they demanded cash payment—something that is shady and not standard practice—until the police had to intervene. We also asked if they could at least bring us our baby’s car seat so our child could be safe. Instead of showing any decency or professionalism, the woman on the phone hung up on us. This company operates like a racketeering scheme. No family should ever have to go through what we did. Their license should be revoked immediately. If I could give zero stars, I would.