Tolland Automotive Enterprises CT 06108

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David Witherspoon

I would have written this earlier, but I'm still waiting for owner to call me. Randy stated he will. On about 4/15 my truck was towed to Tolland Automotive Ent. from I-84 tow bill paid. I instructed them that my clutch went out. It was inoperable and could not move. I left my truck and waited for a check and advise. On 6/4 Larry called me. The estimate was $5300 to replace clutch. I stated the estimate was outrageously high and I will come pick up truck. Was informed I had until 6/7 to retrieve it or recurring storage fees will be added. Informed them I can make it by Monday 6/10. I live in Georgia.<br>6/10 I arrive. Check and Advise was $730. Batteries was dead and truck was inoperable. Had to be towed 50 feet from yard to shop bay and back. Been there since 4/15. Clutch need to be replaced.<br>Wrecker was dispatched to piggyback deck to my fifth wheel. Truck was turned around and lifted onto fifth wheel. Wrecker driver will not secure deck or remove tires because he don't want to be liable, if I was to hit a bridge. My height was 14' 6" (see pictures) To be lifted and nothing else, $744.45, because he didn't want to be liable. Off the ala carte menu I was was charged an additional $239.29 to remove my axles. Which did not include a piece of cardboard to stop the oil from flowing out the axles. (See pictures). At 4:30 pm I was asked to leave the property because they was closing. I gingerly exited their property to the public road spewing oil from my axles. The wrecker driver, did return about an hour later to tell me he'll put the axle seal on for an additional $110. I declined, because I already had called for another road service to secure the truck to fifth wheel and remove tires. But, he insisted and put on the seals.<br>I ended up having the second road service guy, after removing tires and securing, just escort me to Freightliner. I didn't want to hit any bridges going back to GA.<br>6/11 The gentlemen at D&L Auto Body and Towing put me back on the ground and replaced my tires. For $212.70. The estimate to replace my clutch, at Freightliner was $3500. Theirs was $5300!!!!!<br>I went back to talk to Larry. But, he never came out of the bathroom, I guess. I am also posting this to Axle and Spindle Truck Repair.<br>In my opinion they lack integrity and professionalism. I am just a truck driver. I did not know that you cannot piggyback 2 condo tractors.

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Misty Coles

I can not say enough how truly amazing these ppl are. I brought my car in to be looked at which turned out to be front break pads and rotors, I unfortunately could not afford it at the moment and to my surprise when I went to pick my car up they put new pads on it when I asked to pay for at least that they said don't worry about it he couldn't consciously let me take it with as bad as they were. Again I offered to pay for something and again he said absolutely not. I will 100% recommend to everyone i know and will they will be my shop. Absolutely amazing ppl

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Marina Dizon

The people in the office and the shop are very kind. I had a problem with paperwork and they went above and beyond to help me get my car out of the lot. Also when my car was getting towed they actually came pretty quickly usually I've had other tow companies take 30+ minutes.