Beard's Towing TX 76060

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Emily Hernandez

There are a lot of bad reviews about this location, so I was a little worried. My experience was great though, no line, the lady at the front desk was nice & directly to the point.<br>The man who helped me collect my belongings was super kind. My trunk was completely damaged as you can see in the image, and he lifted it up enough to help me collect an item in my trunk. I know that’s not in his job description but he was willing & had a great attitude on helping me with anything anyway!! He brought me all the way back to the front to the car I drove in, when I realized I forgot my car keys in my DAMAGED car. He was not annoyed or upset and took me back to the damaged car to get my car keys.<br>Nothing bad to say about my experience.

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Wendi

Thank you to the team at Beard’s Towing in Kennedale! Bernice, Jackie and Rebecca were truly amazing seriously. They made the entire process so fast and easy! Not only did they provide excellent customer service but I appreciate them so much for taking the time to explain everything to me!!! Y’all are awesome!

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Set up Fall

My car was picked up in towed to this company's impound lot we had to pay $250 to get out and $351 to get it towed to my in-law's house because we do not have the keys to start it, they were lost and the keys that the dealership has made has not worked. It has a chip. Well, the driver of the tow truck that drove it to my in-law's house from the tow yard. Left it 4 feet from the curb.And in front of the neighbor's house , not in front of my in law's house and not next to the curb. My father-in-law immediately called him and he was still on the street.He was turning around in the culdizack and the coke driver told him you might wanna move that car? Because it's in the middle of the street, 4 feet away from the curve. And in front of the neighbor's house and my father-in-law told him, I can't move it. We do not have the keys that is the whole reason. We had it towed and spent $351 to get it towed from their yard to our house. Well , the tow truck driver then said that it would cost another two hundred dollars for him to move it to where it was supposed to be dropped off in the first place!!!! Now, let me tell you that is a customer service care about the customer driver.Right there.He really cares about what kind of name beards towing represents. Because after this everyone I talked to no not to get their stuff towed by beards towing because they will drop it in the wrong spot. And then try to charge you to put it where it was supposed to be in the first place. It really is crazy to me. It's not their fault. My car got towed to their lot. Or that?I had to pay the money to get it out of there, but it is their fault that they couldn't drop it off in the right spot and then try to charge $200 to move it.Five feet to where they were supposed to drop it in the beginning of the spot. It was around 11 o'clock at night and it was dropped off in white settlement.I don't know the drivEr's name but may\nBe, that will help beards.Figure out what driver Need some customer service classes and apparently some tow truck driving lessons as well , I guess or or how to drop it in the the right spot. Already spent 500 something dollars to get it out. And over to my house and then you win another 200 to move it to 5 feet to where you were supposed to originally drop it just completely ridiculous. I do not recommend this company. It is obvious it's all about the money and not the quality. Hope this post helps somebody.