TRAC 1 TOWING & RECOVERY TN 38118

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Julia Hoyle

Tyler was our knight in shining armor. We were stranded on the side of the highway with a flat tire and no spare. He was quick, professional, and so polite. He waited to be sure we were safe before leaving us at the auto repair shop.

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Nakxs LaFrain

It was my fault I took a chance and parked in a non-compliant handicap spot in my apt complex adjacent from one that is compliant they deemed a regular parking space, without the authority or permission to do so. However, this tow company uses a scout, which is illegal. The complex office stated they did not call them and stated upon move in that the tow company was told to stop unless requested by property management. They use various vehicles, friends, and employees, I'm sure. Watch out for an older gold suburban with 2 white air fresh bags hanging from rear view. A tow company must by law be called by an individual or establishment for services. They are not the police and have no right to pull a car unless requested. They are not allowed to scout and hunt. Also, my ebrake was engaged. Thus, they left skid marks thru the parking lot, and now my steering wheel shakes when braking. I assume the disc are warped from this. It was disengaged upon pick up, so they also had to break into my vehicle to disengage. Their office staff looked homeless and acted aloof to proper customer service business practices. Their establishment looks abandoned as well as unsafe egress to my car, to their door, and had various trash in front of most of their counter. They didn't answer the phone as I called 6xs from 4 to 5p. They finally answered at 505pm. They close at 5 pm, even tho their site says 12am. This was to add an additional 30 to the initial 155 for "storage." Needless to say, these people are low down, unprofessional, and rude. Although the real criminals in this are the establishments that hire them knowing they will scout their properties and the law makers that deem them untouchable and not liable. It is the city, county, and state government that regulate this industry. Suggesting they scratch each other's backs. So do not use this company for sure, know that all tow companies are low down and dirty. Oh and anyone giving these people a good review has to fake or paid to do so....

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Lanika Townsend

They give the incorrect address. Don’t provide names. The dispatcher said his name was “dispatcher” pulled up to the gate. An older white guy (Murdock) in a grey pickup truck was putting a chain on the gate, when asked if I was the correct place, he acted like he didn’t know what I was talking about. Did the money transaction outside of the gate. Asked for my license and paperwork, never looked at it. He was only concerned about that money !