Brown's Tires TN 38112

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Amahri Williams

Charges $45 for a tire that wasn't even the right size. I message him about it, no response. I pull up to the shop the day after he instantly comes with an attitude, saying I'm calling him out and saying it was on purpose. However, if you look at the texts below, I never stated that. I only made him aware that the one he put on was bad. He claims that he no longer has any and won't be able to exchange until Monday of next week. That's 5 days or more riding on a bad tire. Not only was it bad, but I had another shop show me it's the WRONG SIZE. I needed a 215 60r16, and he gave me a 205 60r tire.<br><br>I recently had my fiancé to call up there to check for me if he had it and was told he'll have it by 2 pm today. He gave him his word. I pull up at 230 today to be greeted with a snappy, passive-aggressive attitude. Saying things like, "That's a setup calling me for tires I told you was going to be here Monday," or "I never spoke with anyone, you must be delusional."<br><br>He lacks customer service skills, isn't quick to fix a problem he caused, and needs to be more clear on his services cause he's not 24 hours! Had the nerve to lie to my man again today saying he's 24 hours. He thinks he can keep doing this, but there are laws against businesses like his. It's honestly not right.<br><br>Update: My fiancé finally goes up there to find out he lied to him and Mr. Brown considered it "Just talking business". I'm not sure what solid business owner thinks lying to a customer is talking business.

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Vorya K.

DO NOT GO HERE!!!! CUSTOMER SERVICE IS TERRIBLE THE TIRE THEY PUT ON MY CAR IS NOT THE TIRE I NEEDED! When I called they ask what is THE TIRE size I told them and they didn’t put the correct tire on! When I called to correct the issue and get the tire I needed he said I couldn’t tell him anything because he’s the tire guy and he knows what he’s doing just for me to go to another shop and get it replaced and told it was bald! If you are a woman go with a man he will fast talk you and intimidate you. The tire guy doesn’t know much about tires

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Hailey Conrad

Had a flat on our way to Alabama, this gentleman answered the phone in 1 ring! He was extremely professional, friendly, and quick service! Could not beat his prices! His card machine was down today, but an ATM was available at the gas station next door! Very thankful for this man saving our day!