AutoZone Auto Parts IL 60608

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Adrienne A. Wallace

Knowledgeable and kind staff. Arturo went above and beyond in helping me get supplies for my vehicle and was patient and kind in checking out what I needed. The store is clean and well organized too! A model customer experience that I really appreciate.

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T Fuentes

I came into your store today, February 4, 2026.<br><br>Ruben Z was absolutely wonderful!! His extensive auto parts knowledge is amazing! He has a strong work ethic which is so rare these days. However, in my opinion, the pinnacle of Ruben Z’s qualities is his strong customer service skills. He knows how to treat customers.<br><br>Some background so you can understand why I needed so much help: I am currently disabled. I need joint replacement surgery for both hips and one knee; this issue has caused me to be in pain 24/7. The pain never stops! I walk around so slowly with the assistance of a cane. This causes me to need extra help with things which is why I’m so grateful for Ruben Z’s assistance.<br><br>My only complaint is that instead of rewarding Ruben Z’s excellent performance and customer service skills his managers were watching him relentlessly. I heard his co-workers make crude remarks to him because he was spending so much time helping me. Co-workers kept coming out and checking on what he was doing; never once offering him a helping hand. Management for your store is absolutely disappointing. The first person I saw upon entering your store was looking down and restocking items. Never once greeted me nor did she offer assistance. She never gave me eye contact. I would hope that greeting and helping your customers would be prioritized over restocking merchandise. I truly hope this is something your corporate office will address. They made me feel so uncomfortable, like Ruben Z helping me was a crime. Mind you, I wasn’t begging for free items. I paid close to $200 and then to be given a difficult time for assisting the DISABLED customer is plain unacceptable. This should cause you great concern.<br><br>This used to be my favorite AutoZone store. Please know, the only reason I would return to shop here again is because of Ruben Z. He is an excellent employee and deserves recognition for his kindness and excellence service. He gives your store something that cannot be taught, his kindness, patience, and assistance are qualities that ALL of your employees should possess.

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Jordan Ferrer

Ruben at AutoZone went above and beyond to fix my car battery. He was knowledgeable, patient, and took the time to make sure everything was done right. What could’ve been a stressful situation turned into a great experience thanks to his professionalism and positive attitude. Excellent customer service—AutoZone is lucky to have him!