Gulf Shores Service Center & 24/7 Towing AL 36542

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Sally Hupfeld

HORRIBLE DIAGNOSTIC SERVICE! We have a 2018 Ford F150 that we bought new and never had a prior issue. While vacationing, we started hearing a shuttering sound while driving 20- 40 mph. We took it to Gulf Shores Service Center to diagnose the problem, as we had no idea and were 600 miles from home. Within hours, they diagnosed it as a transmission issue, suggesting to remove & replace the transmission fluid & filter. They also suggested removing & replacing our differential pinion seal, the brakes and suspension shock assembly. We elected to have them proceed with the 1st two items for a total of $2000. They did the work in 3 days which we thought was reasonable as we were desperate without a vehicle on vacation. Upon getting our truck back, it made the shuttering noise AGAIN within the 1st hour of driving. We hoped it was a fluke, so kept driving it that day and it didn’t make the noise again, until the 2nd day. We knew then they HAD NOT DIAGNOSED THE PROBLEM AT ALL or fixed it. We started looking up our truck model and symptoms on the internet and immediately found people talking about issues with the 4WD IWE vacuum leak. We called the service station and told them what we found ON THE INTERNET, asked them to look again and felt we should not be charged for diagnosing again. THIS TIME we were told they were very busy and probably wouldn’t have time to look right away. Our truck sat for 2 full days without hearing a word from them this time (as opposed to immediate items we didn’t need the first time) We went there personally on the third day to ask the status and were told they would drive it today to confirm that it was the 4WD IWE vacuum leak issue, and upon confirming that we asked that they disconnect 4WD electric switch so that we could drive it home safely. They DIDNT SUGGEST A REPAIR OPTION, OR APOLOGIZE FOR THEIR MISDIAGNOSIS!! Even if our vehicle needed the service they performed, we didn’t take it to them for that and were relying on their expertise to help with our immediate concern. We complained to their technician CJ, and requested a credit of $200-$300 for their INCORRECT DIAGNOSIS AND OUR INCONVENIENCE and he said absolutely not. We asked to speak to the owner Justin and CJ said he wasn’t there but would have him call us. HE NEVER CALLED. Vacationers are dependent on their service when they have a problem. We would NOT RECOMMEND using them. It appears they just want quick money for whatever mechanical issue they find EXCEPT WHAT WE WANTED THEM TO DO AND ENDED UP DISCOVERING OURSELVES ON THE INTERNET!! Lesson learned the hard way for us..look it up on the internet before taking it anywhere!

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terry luck

These guys did fantastic work on my daughter’s car. Its very nice to have a reputable automobile repair shop that stands by their work and won’t take advantage of customers. Also, their customer relations person Tish is THE BEST! She handles everything professionally and follows up on what you need. You will not go wrong using GSSC!

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Scott Warwick

After a month of having a nail in my tire, it was losing 10lbs of pressure per day. I stopped in at GSSC and they had me back on the road in less than 30 minutes!! ? lightning fast, friendly, and honest service with a super fair price. To boot, this is a local family owned and ran business. 11/10 recommend