Kaizen Collision Center - El Mirage AZ 85335

D

Deborah Hernandez

I would definitely recommend this company for any auto accident repairs. They were nice and friendly, reliable and did excellent work on my Lexus RX 350. I also got my vehicle back sooner than expected.

B

Braden

Chose Kaizen Collision through my insurance - terrible choice. Took my vehicle in for minor suspension related repairs (cradle replacement) due to alignment issues; not only did it take 2.5 weeks for an estimated 3 day job, but I had to take it back TWICE because the 1st time being "completed" after a week and a half, it drove worse, began having braking issues, and the alignment/steering wheel issues became worse. I again, dropped my vehicle off with Kaizen Collision (Premier Coach Works) due to failed repair, and they assured me they'd get it right. Mind you, 1 was receiving supplement deposit after deposit into my checking account from my insurance as Kaizen was "repairing" my vehicle, 5+ supplemental payments, what exactly was completed? I picked my vehicle up after 8 more days, and it was the exact same. Alignment issues, steering wheel sideways, and braking issues that were nonexistent before. I contacted my insurance to report this and find alternative repair, which I am now doing 1 month+ after beginning repairs at Kaizen. The first thing Dodge told me upon seeing my vehicle was they could not understand how a vehicle was delivered back to me with a sideways steering wheel. Literally insane. They will milk your insurance for additional supplemental payments past what's listed in the initial estimate, take weeks past what they tell you (I had to call every time it was the date that the website says the car would be ready to see if it was ready, and this is how I would discover the 2+ delays). I can't tell you what was done in the 2.5+ weeks that Premier Coach/Kaizen Collision had my vehicle for, but it drives worse than when I delivered it and now I have been driving my spare vehicle because I do not feel safe driving my "repaired" car. My insurance + Dodge are now investigating this shop as a result. Just my two cents. UPDATE: 24 hours after dropping my vehicle off at Dodge; they discovered a bent rail, fenders uneven, steering wheel crooked, steering gear damaged...etcetera. All things that Kaizen intentionally did not repair, or through ignorance and zero industry experience, chose not to repair but to pocket the money from my insurance. They installed a subframe over bent frame rails...that is EXTREMELY concerning and a massive liability and safety issue. Cannot wait to see what comes of this investigation.

B

Bill and Marty Rhodes

Amazing and friendly staff. They kept me updated and I got my truck back when they said it would be ready. I would definitely use them again and again ?