Oro Valley Automotive AZ 85737

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Erin Williams

Bummer when I have to leave a poor review to hopefully get a call back from a company. Brought my car here for an oil change and front brakes. Everything was fine until we got home and my car was leaking all over the garage. May husband jacked up the car and noticed brake fluid all over the car. Clearly the mechanic was rushing - pictures for reference. He called the next day and explained everything and we had to bring the car back. Mind you he had to drop it off and then I had to leave my job, go pick him up and bring him back to work. The shop manager was so condescending and asked my husband “are you sure it’s not water” as if he didn’t know what he was talking about. He’s been working on cars since he was a teenager. HOURS later he gets a call back and sure enough mechanic put way too much brake fluid and it exploded everywhere under the car. No apology, no fault taken, no discount on service. Didn’t even acknowledge the fact that we now have to clean our garage floor because of their mistake. Just the worst customer service I’ve ever encountered. I went two full days without my car for a job that should’ve taken half a day and they can’t even accept fault and provide a discount for our inconvenience of driving back and forth as well as my husband having to look under my car himself to see what the issue was, and cleaning up a disastrous mess they caused. The owner was out of town and the manager said he would call us when he returned. As expected, he didn’t call. My husband called and did not receive a response. So go here if you want a huge headache and to be treated as an inconvenience.

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Matthew Sakiestewa Gilbert

Customer of OV Automotive for the past 7 years. Friendly service. Excellent work. The owner, Jeremy, is honest and stands by his work. Terrific mechanics. No complaints. All praise.

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Mike Louthan

I have taken my 2014 Ram 1500 and ‘95 Jeep to this business for diagnostic service and repairs. I cannot say enough about how pleased I have been with the services received! With both vehicles issues were COMPLETELY resolved! Recently my truck, which is aging, had noises I felt need to be addressed. Well they were and now it rides as smooth as the day I drove it home for the first time! Everyday I remark at the great job the team at OVA have done for my vehicles. Trust ‘em, I sure do!