NAPA Auto Parts - Truckee Auto Parts CA 96161

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Tim Humphreys

Rudest staff in truckee, terrible policies Wouldn’t take return of defective item. Bought a compression test kit that was defective, tried to return it and they told me to go kick rocks. Didn’t even want to hear me out. I don’t have time to come back looking for a manager later. Hopefully the manufacturer will refund me. Customer service has been consistently pretty rude/bad in general here at this location. Been a customer for over 10 years, not anymore. I’m done trying to support this local business. For the product: it did not fit the specified thread or pitch, nor did any of the adapter pieces fit.. which are specifically for this model number compression tester. Most likely a defect on the threads on the compression tester itself. Edit after reply: thanks for the number to corporate, I guess. I’ve already contacted them, and they’ve been pretty helpful so far. Definitely gives the vibe that the shop itself isn’t willing to help me, further solidifying my theory that I’m better off shopping online

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S

Great store and very helpful. We needed Auto socks and a little guidance in the rough conditions. Thanks Napa for all the help. We will defiantly be back.

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bryan

Rude staff go to any other auto part place avoid this location.