Solid Wastes of Willits CA 95490

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Thinker Smith

Ever since the trash company switch, it’s been nothing but problems. We’ve been marked down several times now as “trash not out” even though I have video showing the truck driving right by. Same thing happened when we needed a broken bear can swapped out – they claimed they did it, but they drove right past us. Every time this happens, they act like we’re lying. I get up at 4 a.m. My daughter takes the garbage out at 5:30 a.m. on pickup days because of bears, and I check myself at 6:15 to make sure it’s out. That’s our routine. Now this week they didn’t dump our can because the bear lid wasn’t latched. We were out of town Friday night, and bears got into the trash again and scattered it around the neighborhood. Instead of just sending someone back out, they questioned me and said they needed to “investigate” because their records showed the trash wasn’t out – which is completely untrue again. The customer service rep isn’t even local and it takes days to hear back. Then they tell us we have to bring the can in ourselves to dump it for free. Some service that is. They always say they appreciate the opportunity to serve us, but it feels like they expect us to appreciate them instead. Service should be mutual – I pay them to do a job, and I can’t stand being lied to.

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Higinio Salmeron

? -592. 68 this is the payment per month and when i call them to ask for help to Pick it up the garbage no help who is in charge of this new company ?

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Alexander Jacob Aaron

4 months ago I had given this establishment 5 stars, and I'm wanting to give it 3 stars, but to be reasonable, I chose 4 stars. The recycling center has changed locations, and that isn't a problem. The attitude of the workers has declined dramatically and although I try my best to bring everything sorted they've taken it upon themselves to Verge on the side of rude with me. It's a shame. Hope they can restore their happy smiles and good vibes.