Crash Champions Collision Repair Crete IL 60417

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Samuel Jackson

DO NOT TAKE YOUR CAR HERE!!! They are super unprofessional. When I first dropped my car off to them to get fixed they told me two weeks tops. I asked them would I get updated with calls about my car during the whole two weeks span they called me one time and told me they were on track for completion. I CALLED THEM the day before it was SUPPOSED to be completed and they said my bumper was still not there! Mind you my bumper was not the issue!!! So why wait for me to call them to let me know that when they said it was on track for completion but it was not if it was still waiting on a part saying that it could be done if the part arrived on the day it was supposed to get completed. The next day, I called to see if the part arrived and still on track for the completion date and she told me it’s just an estimation . Meaning that instead of ordering my parts for my car when I dropped it off they obviously did not until it was closer to the completion date , very unprofessional by the way. So the next day which is 2 weeks and two days later I called back to see about my car and she said she was waiting on a calibration vendor to come an it depends on when he comes if I will get my car. But my thing is why wait till customers call to let them know that. This place is sooooo bad if I could give them zero stars I would. The communication is not there. Do not go to this crash champions go to the one in south holland or Mokena.

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Jeff Radanovich

Crash champion In Crete, Il is an very honest , professional and very nice people to do business with. I'm very happy with there work and office personal Lindsey who is so nice and very helpful will help in anyway I highly recommen them, you won't be disappointed. Hopefully I won't need there services again( LOL ) but if I do I won't hesitate. Jeff Radanovich Happy customer

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Steven Bermudez

I had a horrible experience last year. I had this shop assigned by state farm. When I came to pick up my car the drivers handle fell apart. They fixed it quickly and told me that the power windows did not work, when they work perfectly when I left the car. They did not make themselves responsible and told the insurance it was not related to the car damage. Finally, they misplaced the tool to unlock the wheels and said they did not have it. The worst customer service of my life. I would give zero stars If I could.