Fenix Parts - Gainesville (formerly CTV) GA 30507
Fenix Parts, is a leading provider of automotive products. We specialize in Recycled Original Equipment, Getting the parts you need and the prices you want! With our network of locations throughout the US we have access to more parts, getting you back on the road quicker.
Summary of Customer Reviews for Fenix Parts - Gainesville (formerly CTV)
Recent feedback points to a generally strong experience marked by standout staff support and solid pricing. Many reviewers highlight specific reps-Marty, Justin, James, Tyler, Erik, and others-for being responsive, personable, and willing to track down hard‑to-find parts or handle warranty issues smoothly; repeat business from shops suggests dependable follow-through. Customers also note good value and broad inventory, with timely deliveries and helpful drivers reported by several accounts. However, a recurring criticism involves order fulfillment and communication lapses: a few customers cite delays, difficulty getting callbacks or delivery status, and occasional incorrect or damaged parts. Overall sentiment is positive, especially for professional buyers who rely on named reps for quick resolutions, making this yard feel more relationship-driven than many nearby alternatives, but consistency on delivery updates appears to be the main area needing improvement.
We Pay Cash For Cars!
Working Time and Location
Get directionsCurrent Hours
- Sunday: Closed
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
Customer reviews of Fenix Parts - Gainesville (formerly CTV) in Gainesville, GA
4.4 stars based on 30 reviews- GGeorge Balan
Selena has no communication skills . Placed an order for pickup, payed on advance, send a driver 140 miles round trip with express carrier in order to find out the part is not even availebla at that location. SMH. This is the perce t way to gain 1 star reviews and loose credibility. Now she will avoid speaking with me in order to schedule pickup or delivery hold time over 15 min with no answer while all other service reps answer within 1 minute, how old are we?!?!
- RRob Wilson
Horrible experience placed the order paid immediately after I called was told it’ll be available. The next day drove over an hour to Gainesville Georgia to pick it up. They said they didn’t process it yet. Then they said it’ll be ready tomorrow. Tomorrow comes. They say the glass got damaged and they don’t have another one in the stock. They didn’t even call me. I had to call them and ask him what’s going on. Horrible customer service horrible experience.
- TTee Merlot
I needed a cradle for a Dodge place to order and was told that it will be delivered the next morning. As the morning pass I called Jon who had the worst customer service ever could not tell me where the cradle was and I had to keep calling him and he never called back. Call back to speak to somebody else and ask for the manager which I left a phone call from Marty and he never called back. Long story short I never received my cradle that was on Friday today is Wednesday nobody has reached out to me so that shows me how much they care about future customers. I guess Thank you for this experience so I will not waste my time in the future. What a waste of time
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FAQs
Can I sell a junk car to Fenix Parts - Gainesville (formerly CTV) in Gainesville, GA?
Fenix Parts - Gainesville (formerly CTV) in Gainesville, GA is a salvage yard and does not currently buy vehicles directly. Call +1 770-531-9200 to ask about available services.
What services does Fenix Parts - Gainesville (formerly CTV) provide?
Fenix Parts - Gainesville (formerly CTV) offers services as a salvage yard.
What are Fenix Parts - Gainesville (formerly CTV)'s hours of operation?
Fenix Parts - Gainesville (formerly CTV) is open Mon–Fri 8AM–5PM, closed Sat–Sun. Call +1 770-531-9200 to confirm hours on holidays.