LRS Northbrook Single Stream Recycling Facility IL 60062

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Rachel

What an absolute waste of tax dollars this company has turned out to be. I sincerely don't understand how they manage to stay in business with all the complaints. You've gotta be bad to make a whole city miss Republic Services. We were forced, without notice, to switch to LRS at the beginning of the year (end of December actually) and I haven't gotten a single pickup since then. I've called quite a few times, left a firm message, was given the run-around about "Oops, we sent out the wrong schedule, sorry," was assured they'd pick up as normal this week, and STILL they missed another pickup. I just cancelled my service with them (recycling that I paid extra for) and was even told I may not get a refund, even though I have had absolutely ZERO service from them. Not so much as an empty can was ever picked up, despite leaving my bin out 24/7 for the past 2-3 weeks hoping they'd come by. Basically this company stole $30 from me; not much I know, but when you consider whole neighborhoods paying and receiving no service, that's some serious unearned income for these fools. Worst of all, they do not care when you call to see what the problem is. Disgusting. I'll be filing a formal complaint with my city. Hopefully enough people speak up to put this joke out of business.

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Sam Chadwick

This service is the only thing worse than a scam. Want someone to answer your 100 phone calls to set up pickup? Too bad, no one works the phones. Want to request new bins via the website URL? Too bad, link is broken, probably never worked anyway. Want helpful and caring staff? Too bad again, they will break your bins and not replace them. Do you ever wonder how some horrendous businesses never go out of business? It’s simple, they survive solely on our tax dollars and city contracts

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Quin O'Brien

I was fortunate enough to be able to tour the material handling & separating facility. Fascinating. Most is mechanical. Glass breaks and falls through. Plastic water bottles bounce around and are identified for content then a puff of air blows it upwards into a separate bin (at lightening fast speed - check out my slo mo video). Hand sort by humans takes the most time. Why? Because people try to recycle literally tons of unrecyclable material (like, who thinks a basketball is recyclable). The facility is very clean considering what they're dealing with.