NAPA Auto Parts - Palatine IL 60067

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Kenneth More

Fortunately when I called for a part for my 16969 AMX, Jen answered. She sounded like she knew what she was talking about. I stopped to seer her and got referred to a rebuilder in Bedford Park. Now have a rebuilt steering gear and I'm going back to order new power steering hoses from this NAPA because of Jen's knowledge and experience.

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Karina Zaragoza

Amazing workers, incredibly helpful. ????

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David Chong

I have been placing orders online for store pickup for about a year now as Napa is the only one that carries the oil I want (I change my oil 1-2 times a month) The first time I had the experience with this store it was before they moved. The store was extremely cramped and unorganized and workers very unprofessional. Once they moved to the new location I was hoping would be a little better experience, but seems like the store is the only thing that improved. Nobody greets you when you walk up to the counter and when I asked for help with an online order I was told there was a specific guy that would help me and everyone else was just off doing their own thing(including the guy that was supposed to help me). Just in case he didn’t know I was waiting for him I told him I had an online pickup whenever he has the chance (but before I could finish he holds up his hands and tells me to wait (he is not on the phone or anything) I was so extremely turned off by this incident but decided not to cause a scene and just grab my stuff and leave. Just placed another order last night and received a few voicemails this morning about the order. Called back around 11:05 and Mike tells me that the store that has all my items are in Des Moines, IA and it would’ve been here by Friday had I picked up my phone. I told him it is what it is but coming from a logistics background that it kinda seems like poor logistics for an order from Des Moines to take 4 days to get here. He got extremely defensive and tells me that it’s not via ups or a courier and it’s not as easy as just putting things in a car and driving it over. I forgot what I said but he got really upset when I called him “dude” and tone completely changed and the arguing begins… sorry I called u dude? lol That was the last straw and will never be doing any business with this store.