HobbyTown IA 50021

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The Drone

I visited HobbyTown on 2/28/26 to purchase a Hobbywing ESC and a few other items for my RC build. Unfortunately, my experience was disappointing. When I asked about purchasing a Hobbywing ESC by itself, Thomas told me they only had combo units available. However, I was clearly looking at the exact ESC I wanted on the shelf. After I pointed it out, the employee still insisted they only had combos. Eventually, he picked it up and confirmed it was in fact the standalone ESC I had asked for. While I was still in the process of gathering the rest of the parts I needed, another customer walked in regarding work that had been done on his crawler. The employee walked away mid-transaction to assist them. From what I overheard, the customer (a teenager) had previously paid for work on his crawler, and now it was not functioning properly. The employee told him he would have to pay again to have it fixed, even though the issue appeared to stem from the previous work performed by the store. I ended up leaving and going to a different hobby shop. I understand that retail and service environments can be busy, but better communication, product knowledge, and customer service would have greatly improved this experience. As someone actively involved in the RC community, I value knowledgeable support and accountability when paying for service work. I hope this feedback is taken constructively, as I would prefer to support local hobby shops when possible. Edit**** The owners were very helpful with this encounter. They were very sorry about what happened and is looking into it.

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Rob Masterson

Didn't have a lot to choose from on Rc's...But they had an amazing Rc small crawler track inside of the Hobby store....

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Will Kielty

Costumer service was horrible, asked one of the workers if there is any room on the price and he said he can’t the decision (only a manager can). I asked if theres a manager in today, he replied no. After an awakened silence I asked if he could call a manager or someone to make the decision, yet again his reply was no. Also he was mumbling snide uanessacry comments under his breath when I was talking to my friends. The experience was unhelpful and not how to treat your costumers. I was going to buy a RC plane for $620 and this experience is making steer clear of this business.