Thurston Auto IA 52216

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Samantha Walton

I am a 21 year old junior college student and I purchased my first ever vehicle from Thurston Auto less than three months ago, and unfortunately, my experience has been extremely disappointing. As the car was leaving the lot, both the check engine light and tire light came on. My dad, who is a mechanic, was able to fix the initial issues. However, within 400 miles of driving, the vacuum pump failed. Again, my dad repaired it. Now, with less than 1,800 miles put on the car since purchasing, the transmission has gone out completely. When I reached out to the dealer to express my concerns, I was met with zero sympathy or willingness to help. I was simply told, I mean, I don't have a crystal ball, I don't know what you want me to do. When I specifically asked if they were aware of any issues with the vacuum pumps, I was told that if I had read the owner’s manual, I would have known they need to be replaced at 100,000 miles. The car was not sold with an owners manual At this point, I have spent almost as much on repairs as I did on the car itself, and I am now in the position of having to purchase another vehicle entirely. While I understand that used cars can have issues, I expected a level of honesty and customer service that I simply did not receive. If you are considering purchasing from Thurston Auto, I strongly recommend doing thorough research before making a decision.

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Kelly Aitchison

We purchased a car from Zach on 09/28/24. The very next day the check engine light came on. We called him right away to make him aware of what was going on. He acted like he knew nothing about this issue. He did not offer to help in any shape or form. We ended up taking the vehicle to a local dealership where they ran diagnostic tests and the left cylinder head needs to be replaced as well as a broken evap hose and the radiator is leaking from the upper left corner. Almost $7200 in repairs for a vehicle that I had less than 24 hours. He will not answer calls or texts and is completely untrustworthy. Please do your research this business just wants your money they don't care about you after the sale. He clearly knew their was issues with the car and lied to us just to make the sale. Be cautious I would not trust him , Pretty sure the code was cleared because it came on the very next day.

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Cohen Brown

Great overall experience he let me bring my code read to scan the truck I was looking at and everything was good! Zach is honest about his vehicles and didn’t hide anything from me, he even pointed out little blemishes on it that I didn’t see. I’ve had the truck for over a month now and it’s still going strong no issues. Thanks again Thurston Auto ??