K And K Auto Sales & Towing & Used Tires IA 52732

D

David Vanriet

This company is the definition of unprofessional and incompetent. They couldn’t even complete the basic job they were hired for—they failed to free my car and managed to damage it in the process. The person they sent was aggressive, disrespectful, and ultimately threatening. Avoid this company at all costs. They came to my location to remove my car, and the situation immediately spiraled. The employee spent the entire time insulting me while struggling to move the vehicle, and during his failed attempt he ruined my tire. I left a voicemail the next day asking how he planned to address the damage. He didn’t respond. When my girlfriend called to follow up, he answered with hostility right out of the gate, telling her to “spit it out, I’m busy,” and his replies throughout the call were profanity-laced and unapologetically rude. When she referenced my voicemail, he snapped, “turn me in—I’m not paying for anything.” When she asked if this was his idea of customer service, he escalated and made a direct threat, saying he knew where we lived and could “come handle it.” This business doesn’t just lack professionalism—they lack basic competence, accountability, and any sense of customer safety. They damage property, refuse responsibility, verbally abuse customers, and then make threats when questioned. Use any other company. No one deserves to deal with this kind of behavior.

D

Dj Pierce

Insane how you can call for a tow. Have 2 people in a tow truck show up after you wait 50 min for them to arrive. Then when they pull up in front of the car they yell at each other then cancel the job without talking to us the customers once.. They are unprofessional, incompetent, and should find a new line of work.

S

Sherri Ellis

WOW If I could give no stars that would still be more than these two deserved. The most rude unprofessional people I’ve ever come across. I’m quite sure these two could benefit from some customer service classes and the guy maybe needs an anger management course. The guy drove like a maniac, hoping out of his truck angry and acting childish. I’ve honestly never seen anything like it. Great way to loose business which they did after we sent them on their way and called a real tow truck service that immediately came out and got the job done.