Forest City Auto Center IA 50436

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Scott Anderson

Purchasing our new car from Forest City Auto Center was an enjoyable experience. Brandon and Jordyn were friendly and easy to work with! We would recommend buying a vehicle at Forest City Auto Center.

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Leighanna Rutt

So I just got my oil changed by the Forest City Auto Center, and since it looked like the air filters needed to be changed out, I went ahead and did that too, thinking the whole thing wasn't going to cost me that much. How wrong was I... The whole thing between the oil change, parts (the 2 new air filters) & labor (plus topping off the air in my tires, which I didn't realize they charge you for that), cost me $243.84!!! They didn't tell me that it was going to cost me that much, so I nearly had a complete anxiety attack when I saw the bill. Long story short, a complete and total rip-off. That was way too much money for such simple things/services. Needless to say, I won't be doing business with them anymore.

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Dillager

I want to start this post off by saying that the customer service I received was fairly good at the Forest City Auto Center. However, the quality of work and communication was lacking. Originally, I took my truck in for a problem relating to a drop in oil pressure. (prior to this I knew I had O2 sensor problems, but wasn't a reason why I took my truck in) After they diagnosed the oil problem as a problem with the sensor, they recommended that I also replace my O2 sensor. This was on Monday the 10th at 10AM, (February 2025). Friday the 14th I took my truck in to get the replacement parts installed, (didn't have the proper parts Monday, which is okay.) Upon picking it up and driving it, literally less than a mile, I knew that the oil pressure problem was not resolved, but due to weather at the time I didn't want to turn around and have their employee's stuck dealing with my stuff if they needed to leave to get home safely. Today, Sunday the 16th, was the first time I actually went somewhere with the truck, and about 10 miles into my trip, my check engine light came on, upon reading it with my code scanner it showed the same O2 sensor code that I had prior to bring my truck to the shop. I spent $715.74 to have these problems fixed, and it barely lasted 10 miles before everything went wrong again. I am disappointed in the quality of service provided. Currently I am going to be reaching out Monday the 17th to the proper people at the company regarding solutions to this problem and will update this review accordingly. ------------------------------------------------------------------------------------------------------- I would also like to add to this, I never asked for them or requested from them to replace the O2 Sensors, this was something that they did on their own accord. Secondly the quoted price originally was between $300-400 and as stated before ended up being $715.74, which, violates Iowa law, as any charge that ends up being over 10% of the quoted price must be made aware to the consumer/customer. and $315.74 is a lot more than the 10% of $400. But to their credit, the employee was not clear if that was for parts or in total.