Shade Tree Auto Grimes IA 50111

B

Ben

Previously gave this company a one star review for the matter explain below. I felt it they were due an update due to the store, managers, interest in clearing up a misunderstanding and miscommunication with a new member of their team. The $101 that they were suggesting was the cost of mounting and balancing of two tires that are on a vehicle… Still seems a bit for 10 or 15 minutes of work, but I digress. The fact that the manager called me to discuss this issue on the same day the review was written speaks volumes about the care they have for their public image. Well done in that regard. Thanks for the call Mr. manager. Merry Christmas. Glad I asked mount and balance of 1 tire, already separated from car before dropping off… $101 and change.. holy hell!

L

Laura McCaw

They were able to get my car in quickly, explained the pricing and, right on time, they were done. The store area is clean, quiet and there's also an office with a desk where you can work while you wait. I'd definitely come back here again. The online scheduling is easy and people are friendly.

K

Kris McDuffy

I wanted to update this review. After posting this, Clint from Shade Tree contacted me. He acknowledged that there was a communication breakdown on their end and refunded the $226 charge. This speaks volumes on their integrity and dedication to customer satisfaction. I brought a friend's car that was overheating to Shade Tree to get it looked at for the High Engine Temp Alarm and to get repairs done for the High Engine Temp Alarm. When I heard from them they sent me a quote for oil change and filter, air filter, oil cooler assembly, transmission shifter bushing, transmission flush, and a leaking coolant hose on the turbocharger. In all, the quote was over $2100. I asked them on the phone what the cost would be to fix just the coolant hose so that my friend could get the car back to KC where they could address the other issues at a later time. They would not quote me for just the coolant system fix, which is what I brought it in for. So, I told them not to complete the repairs and I would pick the car up. I went to pick the car up and they charged me $226 for no repairs completed. They did not address the problem that I brought the car in for and did not discuss the $226 dollar charge prior to me dropping the car off if repairs were not completed. I don't know if they do the quality work they claim to do and I will never know because I'll never be back there. The way they approached a specific issue that I needed resolved was not professional. I understand that what they found does need to be repaired, but I communicated to them the service that I wanted them to address and why and they would not work with me.