Economy Auto Repair IA 52302

C

Celeste Downs

Gary and the team at Economy are the best! They are kind and honest people, and always do right by us. This is the only place we trust with our cars, they’ve kept them running beautifully for years! 10/10 would recommend Economy for all your repair needs

B

Brooke Henning

My husband has been a long-time customer of Economy Auto, which makes this experience especially disappointing. We brought in a vehicle we are preparing for our teenage daughter. The car was making a grinding noise and vibrating when turning right, even at low speeds. Over the course of three separate visits and nearly $4,000 in repairs, the original issue was never resolved. We were told that nothing visible appeared to be wrong, that there were no safety concerns, and that the issue could only be reproduced when driving over 50 mph or “driving poorly.” However, after picking up the vehicle and driving it home at or below the speed limit, the problem reproduced immediately during normal right-hand turns, including from a complete stop. Given the continued issue, we sought a second opinion. Another repair shop diagnosed the problem within 24 hours and fully resolved it. They were able to reproduce the issue immediately while turning out of their parking lot. The cause was a faulty left CV joint, which had visible play and required replacement. We were surprised this was not identified during the previous inspections, especially considering the number of other components that had already been replaced. A failing CV joint is a safety concern. If left undiagnosed and un-repaired, it can lead to further mechanical failure and potential loss of control while driving. Had we accepted the recommendation that nothing was wrong and continued operating the vehicle without further evaluation, this issue could have progressed into a much more serious safety risk. Given that this vehicle is intended for our teenage daughter, properly identifying and addressing any safety-related concerns is important. I returned to Economy Auto to discuss the situation and requested consideration on how he could make this right. To me a partial refund of labor, since the original issue had not been diagnosed or repaired after multiple visits seemed fair. I was informed that refunds are not offered. While I understand that policies exist, when a vehicle is misdiagnosed multiple times and the initial concern remains unresolved after significant expense, some accountability would have been appreciated. After years of loyalty to this shop, this experience has unfortunately caused us to lose confidence in their diagnostic process. We are very disappointed and will be taking our business elsewhere moving forward.

C

Claire Nilles

So far so good. I've been going to them quite a bit over the years for my used chevy. Prices have been reasonable and the car is still running well. I will often times go there for a second opinion if another place is saying I need to get a lot of expensive work done or something like that and they've so far been able to fix what it ever needed be done for significantly less cost. Thank you.