Advance Auto Parts KS 66062

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Amanda Staffa

My favorite Advance Auto Parts. They are so friendly and kind. When my husband's Yellow Top Ultima battery failed, they checked the warranty on it when I had completely forgotten that it even had one, and put it in the new one for us at no charge. They have fantastic prices on everything, and it's always a pleasure to chat with the staff about the cool cars that come in. I always feel like a valued customer at this location, and if they don't have something they can get it for you as quick as a whip! Like, seriously guys, I was trying to enjoy my Arby's and you already have my super old, obscure part from your warehouse? Now that's what I'm talking about! 10/10

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D.F.

Great experience. Kudos to Darryl who went above and beyond to provide great customer service when I stopped in regarding a replacement light bulb. He took the time to come out to the parking lot, diagnosed the problem and quickly fixed it, along with showing me a thing or two about how to address it myself if I should ever run into the same issue again. It's rare to find such cheery and helpful assistance, and if the other staff at this location is even half as good as Darryl is, then the hiring manager is on a hot streak. Keep up the exceptional work!

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Chris Lindsey

Purchased a battery in Dec 2021 for my car. After a year, it wouldn’t hold a charge. Took it in, and they tested and attempted to charge it for a full day — no luck. Experienced gentleman proceeds to tell me how volatile the Optima batteries can be and wasn’t surprised. He replaces it under my 3 year warranty. Battery is having the same issue again, and I took it to the same location. Employee recommends I leave it with them overnight to charge, and they’ll call me the next day. He advises me I’m still covered under warranty if they can’t get it to charge. No one calls me so I reach out to them and he advises me the battery is bad, and they need to pickup a replacement from the hub because they are out of stock. I requested if they can replace with something comparable in stock, and he states they can only replace with like for like. I wait another day and call to see if my replacement has arrived. They confirm and I head to the location. The person that helped me was not very helpful. They can’t find my account by my phone number (but the person two days before could?) and begins to question if I bought the battery from AAA. I explained that I purchased from this location and offered them to lookup by email or name if that would help locate the record (they refused). Magically, they find my account/receipt five minutes later and advises me that I’m only covered under warranty from the original purchase date. If that were the case, I should have been told that two days ago; I had to change my entire schedule to accommodate them. I never requested a “yellow top” battery; it was recommended by them. Crazy to me they don’t stand behind a product they sell and recommend. A car battery only lasting a little over a year is ridiculous. I hate leaving bad reviews for businesses but they earned this one. The employee needs customer empathy training. Needless to say, I’ll drive further down the road to their competitor going forward. UPDATE — The Store Manager called me at 7:59 PM. She was at the location when this interaction occurred but “just missed me” walking out the door. The call was to apologize for her the encounter, and tell me how she plans to coach her team. I’m really frustrated because they set bad expectations; if the first person tells me their policy, it’s not even an issue. I took my business to Autozone; they were beyond great. The employees even seemed like they wanted to be there to help.